Question about Keurig Coffee Makers & Espresso Machines

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The customer manual for by Keurig coffee maker (model 870) has been misplaced. How do I obtain a new coppy of it?

The coffee maker would not brew coffee this morning. I tried to clean it with vinegar, but it would not brew. For some reason I can not hear the videos that might help me. Therefore I need a new manual and help form a customer service person now.

Posted by Anonymous on

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  • 92 Answers

Go to They will help you.

Posted on Sep 28, 2014

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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

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SOURCE: Slow coffee stream and smaller brew size with B70

I had the same problem. In my case the needle that pierces the cup was clogged. All you need to do is unfold a paperclip (small and not plastic coated) and push it down through that needle to clear the blockage.

My unit works better then ever!

Posted on Mar 14, 2009

  • 25 Answers

SOURCE: Keurig starts & stops without brewing coffee, just descaled

The pic is clogged with coffee or the air bladder is bad. Use the tool on the underside of the tray to clean out pic. If that doesn't work, the bladder will be bad.

Posted on May 14, 2009

  • 1124 Answers

SOURCE: clean light won't go out, can't use delay brew feature.

Try unplugging it for several minuets & see if it clears it..

Posted on Jul 08, 2009

  • 1 Answer

SOURCE: our coffee maker is only brewing half of the

Run a 1/2 pot of vinegar through it 2-3 times (I reuse it) and then run water 1-2 times to get the vinegar smell out. This cleans the mineral deposits from your water that are clogging it.

Posted on Dec 16, 2009

  • 2 Answers

SOURCE: my keurig only brews 1/2

The next time you go to brew a cup, open the lid to the water well and locate the little clear rubber spout that sticks out of the side of the machine toward the top. When you brew the cup watch the spout to see if water is coming out of it into the water well. If it is you can just put your finger over the hole and the machine should brew the whole cup.

I usually only have to do this once every time the problem starts happening, but it is clearly not a permanent solution. I assume the problem is with a valve inside the machine or something, and to fix it permanently you should probably get the unit serviced or exchanged under manufacturers warranty.

Posted on Feb 03, 2011

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We recently obtained a used B70 coffee pot from my mother-in-law. There is a charcoal filter, but I am not sure where to put it. It is in some kind of holder that has 1 through 12 on it. Do I just drop...

Keurig has the manuals for their coffee makers here: . The B70 is their Platinum Brewing system. The direct link to the manual is .

You need to put the filter into the reservoir at an angle (caddy-corner to the reservoir). According to user comments, it works best going from the front left corner and back to the right. Others find they need to wet the filter for 30 minutes and then squeeze out some of the excess water to loosen the filter. This site has comments on using the filter with the Keurig brewers: .

I hope this helps.

Cindy Wells

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Contact Keurig customer service at 1-866-901-BREW (2739) -- everyone i have spoken to was very kind and helpful

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Contact Keurig customer service at 1-866-901-BREW (2739) -- everyone i have spoken to was very kind and helpful

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Hey !
try this for your needs.
Keurig Customer Service
1.866.901.BREW (2739)
thanks and please rate me

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I have a B40 model that was having the same problem as Brent and Vincent's- I called the customer service number for Keurig and they replaced it completely free of charge.

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