Is there a for/rev button on the remote?
SOURCE: Unable to reverse Thomasville ceiling fan rotation w/remote
I e-mailed Thomasville Lighting after my original post but did not get a reply. I then searched and found a similar problem on this site (http://www.fixya.com/support/t187540-ceiling_fan_not_reverse_remote) and read the Best Solution which mentioned running the fan at medium speed (not low), then pressing the Reverse Direction button....it worked. As stated in the original suggestion, this was very counterintuitive and not documented in the manual.
SOURCE: mika aire remote fan
Not sure if this addresses your problem or not, but with my Minka Aire ceiling fans, the fan has to be moving in order to change the fan direction. Turn the fan on (any speed works), then push the reverse button. The fan will speed up to max, then you'll hear the gears switching. The fan will slow to a stop, change directions and get back up to speed in the new direction.
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