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Your email instructed me to go to "Resolution Center" - HOW do I get there?

I;m trying to settle an unpaid item

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How do I get a refund from a seller on ebay when they wont answer my emails


Go to the Help and Contact icon at the top of the main page on ebay. Go to self service tools and select resolution center. Select i received an item that doesn't match the item description then hit continue. It will bring up your last purchased items. Select the item you have a problem with and follow the prompts.

Oct 12, 2014 | Computers & Internet

Tip

EBay Unpaid item Assistant


The Unpaid Item Assistant automates parts of the unpaid item process. This makes it more efficient for you and takes less time to resolve a case.
If you opt in to the Unpaid Item Assistant, you can automatically open a case if your buyer doesn't pay after a specified period of time. You can set that time as 4, 8, 16, 24, or 32 days after the listing closes. If 4 days go by after the case is opened and you still haven't been paid, an unpaid item will be recorded on the buyer's account. The case will be closed, and your final value fee will be automatically refunded.
Once the case is opened, the buyer can't leave Feedback for that item. This page tells you more about how it works:
http://pages.ebay.com/sell/UPI/upiassistant/index.html

on Jan 22, 2010 | Computers & Internet

Tip

How to file a cancel transaction on eBay - for sellers



Here's how to cancel a transaction:

1. Go to My eBay.
2. Click the Sold view.
3. Next to your listing, select "Resolve a problem" from the pull-down menu.
4. The Resolution Center "Resolve a problem" form appears.
5. Select "I sold an item and want to cancel the transaction" and click "Continue." (For security, you may be asked to sign in again.)
6. Enter your item number and click "Continue."
7. Under "Give the buyer a reason for wanting to cancel this transaction," indicate your reason for canceling and click "Continue."
You can now view or end your case at any time in our Resolution Center.
We'll send the buyer an email, letting them know that you've sent a request to cancel the transaction.

on Jan 21, 2010 | Computers & Internet

1 Answer

Haven't received JAYC necklaces and chains as yet.


have you contacted the sellers of the necklaces yet by phone or email to ask them about the items?
Go to paypal
Sign into your account
Under the account tab there you will see the overview tab look to the right & you'll see the resolution center
Click on the tab resolution center
Click on dispute transaction & follow the prompts
I've used the center several time & always got results

Sep 15, 2011 | PayPal Accounts

1 Answer

Did not receiveebay item 140584478885. tried to contact seller but have received no rersponse. have an USPS tracking number but it not for the item I ordered. sellers e-mail is maudie357@gmail.com


Go to paypal
Sign into your account
Under the account tab there you will see the overview tab look to the right & you'll see the resolution center
Click on the tab resolution center
Click on dispute transaction & follow the prompts
I've used the center several time & always got results

Aug 25, 2011 | PayPal Accounts

1 Answer

I have emailed seller numerous times regarding a retun and have heard nothing back. Also returned item and followed up with emails when the tracking showed receipt of returned merchandise. He doesn't...


Go to the resolution center in Ebay and open up a case with them. If you need to find the resolution centre then just google for it. Ebay have always been very quick and efficient for me.

Jul 06, 2011 | eBay Computers & Internet

1 Answer

We paid through Paypal for a vacation property (VRBO) on Febuary 23, 2011 to Adam Cobb in the amont of $1904.00. This included a $200 security deposit which was to be returned upon our departure (April...


Hello,

The following step outline will go over the normal PayPal process which begins with attempting contact at a seller and then filing a dispute.

To request a refund, send the seller an email. Ask the seller to click Issue a refund beside your payment details. You can request a refund up to 60 days after you pay for your item.

Here's how to find the seller's contact information:
  1. Log in to your PayPal account.
  2. Click History.
  3. Click Details next to the transaction you want a refund for.
  4. Use the contact information to send the seller an email.
If the seller won't refund your money, you have 45 days from the date you paid for your item to file a dispute.

Filing a dispute
Here's how to file a dispute:
  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Click Dispute a Transaction.
  4. Select Item dispute, then click Continue.
  5. Click Find transaction ID, then click the transaction ID you want to dispute.
  6. Click Continue, then follow the instructions.
If you purchased your item on eBay, go to eBay's Resolution Center to open your dispute. Go to eBay and click Resolution Center at the bottom of any page

If your dispute is not resolved or escalated to a claim within 20 days it will be closed


Escalating your dispute to a claim

If you can't resolve your dispute with your seller, we can help. Just escalate your dispute to a claim and ask us to look into the transaction. We'll review your case and decide whether you're eligible for a refund. We can usually decide if you're eligible for a refund within 30 days.

Here's how to escalate a dispute to a claim:

1. Log in to your PayPal account.
2. Click Resolution Center.
3. Click View next to the dispute you want to escalate.
4. Click Escalate this dispute to a PayPal claim, then follow the instructions.
5. Click Escalate to a claim.

To check the status of your claim, log in to your account and go to the Resolution Center.

To learn more about our dispute process, look for the How to Dispute a Transaction tutorial in the Resolution Center.

Regards,
G33k

May 26, 2011 | PayPal Accounts

1 Answer

AwesomEnterprises Inc.I havent received my goods. transaction ID 79039791MU4252845


Hello,

First try to contact the seller to resolve the issue, if no response you can file a dispute. The steps below outline this process.

How do I get my money back? If you would like a refund, start by getting in touch with your seller. Most sellers welcome the chance to work out any problems.

To request a refund, send the seller an email. Ask the seller to click Issue a refund beside your payment details. You can request a refund up to 60 days after you pay for your item.

Here's how to find the seller's contact information:
  1. Log in to your PayPal account.
  2. Click History.
  3. Click Details next to the transaction you want a refund for.
  4. Use the contact information to send the seller an email.
If the seller won't refund your money, you have 45 days from the date you paid for your item to file a dispute.

Filing a dispute

Here's how to file a dispute:
  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Click Dispute a Transaction.
  4. Select Item dispute, then click Continue.
  5. Click Find transaction ID, then click the transaction ID you want to dispute.
  6. Click Continue, then follow the instructions.
If you purchased your item on eBay, go to eBay's Resolution Center to open your dispute. Go to eBay and click Resolution Center at the bottom of any page

If your dispute is not resolved or escalated to a claim within 20 days it will be closed.


Escalating your dispute to a claim

If you can't resolve your dispute with your seller, we can help. Just escalate your dispute to a claim and ask us to look into the transaction. We'll review your case and decide whether you're eligible for a refund. We can usually decide if you're eligible for a refund within 30 days.

Here's how to escalate a dispute to a claim:

1. Log in to your PayPal account.
2. Click Resolution Center.
3. Click View next to the dispute you want to escalate.
4. Click Escalate this dispute to a PayPal claim, then follow the instructions.
5. Click Escalate to a claim.

To check the status of your claim, log in to your account and go to the Resolution Center.

To learn more about our dispute process, look for the How to Dispute a Transaction tutorial in the Resolution Center.

May 24, 2011 | PayPal Accounts

1 Answer

I wish to withdraw an item from sale. How do I do this?


Hi there!
With regard to canceling a sale, you will need to contact the seller and ask the seller a favor to cancel the transaction for you. the seller will have the ability to do that using the resolution center page. But it will still be the seller's discretion if he/she will file the cancel transaction or file the unpaid item case. Since it would be a binding contract, you can contact the seller by phone to work things out. Usually sellers listen to their buyers and send them the cancel transaction request. If you receive it, please be careful not to decline it since you will not be able to request for another one.


Hope this helps! If you need further assistance, please feel free to post another question here.


Sincerely,
Serverbot
Fixya Specialist eBay Guru

Feb 17, 2011 | eBay Auctions

1 Answer

Transaction was made to the wrong merchant; how can i cancel the PayPal payment?


How do I get my money back?
2 solutions

I sent money to the wrong email address, but the payment is completed. What do I do? Question : Answer : PayPal cannot reverse payments that have been claimed. We recommend that you contact your recipient directly and make arrangements to have the money refunded to you via PayPal or another method of your choosing.
If you don't receive a refund, you can file a dispute within 45 days of the payment date. Here's how to file a dispute:
  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Click Item dispute and click Continue.
  5. Click Find transaction ID, then click the transaction ID you want to dispute.
  6. Click Continue and follow the instructions
or if yous ent to recipient, but to wrong email address
If you would like a refund, start by getting in touch with your seller. Most sellers welcome the chance to work out any problems.

Here's what we recommend:
  1. Contact your seller to discuss your problem.
  2. If you're still not satisfied, you can open a dispute in the Resolution Center.
  3. If you would like PayPal to decide whether you should receive a refund, escalate the dispute to a claim.


Contacting your seller


To find the seller's contact information:
  1. Log in to your PayPal account.
  2. Click My Account at the top of the page.
  3. Click History and locate the transaction in your list of recent transactions.
  4. Click Details next to the transaction.

On the Transaction Details page, you'll see the seller's name, email, and, if available, the seller's customer service phone number.


Opening a dispute

If you weren't able to work out your problem with your seller, you can open a dispute.

If you purchased your item on eBay, you'll go to eBay's Resolution Center to open your dispute. If you made your purchase somewhere else, go to PayPal's Resolution Center.

How to find eBay's Resolution Center:
  1. Go to the eBay homepage and log in to your eBay account.
  2. Click eBay Security & Resolution Center at the top of the page.


How to find PayPal's Resolution Center:
  1. Log in to your PayPal account.
  2. Click Resolution Center at the top of the page.
  3. Click Dispute a Transaction and follow the directions.
You can open a dispute within 45 days of making your payment. If your dispute is not resolved or escalated to a claim within 20 days it will be closed please rate my service

Nov 22, 2010 | PayPal Accounts

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