Question about GE Profile 25.6 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel

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Auger make a klunk & a hum noise, but doesn't turn to dispense ice

Water works fine

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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SOURCE: water in door stopped dispensing

We just had this happen on our Kenmore side-by-side and we had to replace the water valve and now it works great.

Posted on Aug 17, 2007

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SOURCE: GSS25LGMF WW Will not dispense ICE or Water, lights are on

If the water does not dispense, it may be that the water line is frozen in the refrig. section. The solution is to lower the temperature setting of the refrig sect a number or two.

If the ice bin is full and does not dispense, it is probably a bad or frozen auger motor. To test it open freezer door and remove the ice bin by sliding it out. Then hold the door switch while you press the dispenser lever on the outside of the door. You should see the motor turn in the back of the fridge. If nothing happens, it should be replaced. If it just hums, it may be frozen. In that case, wait till the freezer finishes defrosting and test again.

Posted on Mar 02, 2009

  • 1 Answer

SOURCE: GE refrigerator model GSS22 WGMD ice maker motor

If you cant manually turn your auger motor, it may be bad. Does it dispense solid ice or no ice at all? Another thing may be your control panel. That could be bad too, it's the one sending juice to both your solenoid and auger motor.

Posted on Jul 24, 2009

  • 31 Answers

SOURCE: Ice maker makes ice but can't dispense ice

Please try this. Remove your Removable Ice Bucket Assembly which is where the Auger (corkscrew) is located. You should be able to see the Auger Motor Drive Fork which is located permanently inside the freezer compartment... opposite the end of the Removable Ice Bucket Assembly that you just took out. Close the freezer door and attempt to dispense ice... if you can hear the Auger Motor running as you attempt to dispense ice... then the Auger Motor is OK. Dump out all the ice that is in your Removable Ice Bucket Assembly and wash it out in your kitchen sink with warm water. Reach into your freezer and put your hand on the Auger Motor Drive Fork ... you should be able to rotate it CW or CCW...it is a little hard to turn but it will turn. Position the Auger Motor Fork to a 12:00 and 6:00 o'clock position. Now take your Removable Ice Bucket Assembly and position its Receiver Auger Fork to a 9:00 and 3:00 o'clock ....Re install the Removable Ice Bucket Assembly into the Auger Drive Fork. Close the freezer door and again attempt operate the ice dispenser... you should hear the Auger Motor again run as you press the ice dispenser. Note....at this same time the Ice Chute Door in the Freezer Door should spring open so that ice can fall out. Of course you have no ice in the Auger at this time...but it all this works then future production of ice will fall out. Note...Usually the Auger Motor never fails. but the whole thing can get jammed with ice and not dispense. Also, the the solenoid that operates the Ice Chute Door fails quite frequently. Last but not least... if nothing is happening... it is a control board type problem. Hopes this helps! Handy Henry

Posted on Jul 26, 2009

MNfisherman
  • 11896 Answers

SOURCE: Water dispenser not working. Ice dispenser works

There should be a water filter inside the water lines to the water spout. This filter could be clogged, or the water lines themselves may still be somewhat frozen and not allowing flow to the dispenser itself.
You can also test the power to the dispensor to make sure it is drawing water. Can you hear the pump trying to pump water to dispenser? The water valve should also be opening. You can test power to the valve that draws in water from the external water lines.

Posted on Nov 25, 2009

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Check that the motor is connecting to the drive and isn't broken. Also. Check to make sure no frozen chunks are jamming the auger

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If the little green lites show up , you do not need a circuit board . If you get a hum or buzzing noise when pushing for CRUSHED ice , then the auger motor is frozen up . Remove the ice bin and use a hair dryer directly on the forks which turn the dispensor . The heat will transfer into the motor , defrosting the armature . Try closing the freezer door ocassionally and pushing the arm to test if forks turn .

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If the auger will move freely with ice out of the pan then the auger motor may be defective. Sometimes the connection in the door switch is defective. When the door is closed the switch turns the circuit on to the auger and control panel. Because the auger uses more amps that the water dispenser the door switch may be the problem or auger motor is just worn out.

Jul 26, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

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Ice maker makes ice but can't dispense ice


Please try this. Remove your Removable Ice Bucket Assembly which is where the Auger (corkscrew) is located. You should be able to see the Auger Motor Drive Fork which is located permanently inside the freezer compartment... opposite the end of the Removable Ice Bucket Assembly that you just took out. Close the freezer door and attempt to dispense ice... if you can hear the Auger Motor running as you attempt to dispense ice... then the Auger Motor is OK. Dump out all the ice that is in your Removable Ice Bucket Assembly and wash it out in your kitchen sink with warm water. Reach into your freezer and put your hand on the Auger Motor Drive Fork ... you should be able to rotate it CW or CCW...it is a little hard to turn but it will turn. Position the Auger Motor Fork to a 12:00 and 6:00 o'clock position. Now take your Removable Ice Bucket Assembly and position its Receiver Auger Fork to a 9:00 and 3:00 o'clock ....Re install the Removable Ice Bucket Assembly into the Auger Drive Fork. Close the freezer door and again attempt operate the ice dispenser... you should hear the Auger Motor again run as you press the ice dispenser. Note....at this same time the Ice Chute Door in the Freezer Door should spring open so that ice can fall out. Of course you have no ice in the Auger at this time...but it all this works then future production of ice will fall out. Note...Usually the Auger Motor never fails. but the whole thing can get jammed with ice and not dispense. Also, the the solenoid that operates the Ice Chute Door fails quite frequently. Last but not least... if nothing is happening... it is a control board type problem. Hopes this helps! Handy Henry

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Hi, Remove the ice bin. With the freezer door open, push the door button and then push the ice dispener button to see if the auger motor is turning. If it does turn, check and see if there is something in the ice bn blocking the auger.
Please try this and let me knwo.

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I just fixed my daughter's frig with the same problem. The gear of both the box and the ice holder got water in the gear box and froze. This did not allow the gears to mesh and turn the auger. Clean the ice from both sides of the gears and try it. Works great now.
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If nothing is blocking ager .. sounds like motor bad or something binding it up. If you took in out and cleaned all ice out and still dont work with no ice.. sounds like motor ..if it hums power is to motor

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Have same or similar problem. MY problem turns out to be that the Auger turns fine, but there is a little metal blade that attaches to the end of the auger and transfers the spin action into this auger "hopper" (for lack of a better term) which actually accepts the ice that has been moved from the back of the ice bucket by the metal auger and then dispenses the ice into the hopper which falls into the glass. the issue is one of crappy design. It turns out that this little blade has a rectangular opening in the middle that the rectangular end of the auger fits into. If this rectangle opening gets stripped (as mine has done, and ALL are likely to do) then the auger spins, the ice is moved forward but none are picked up by the hopper, and none (or very few) fall into the glass.
Everyone should check to see if this is the case. If so you may need to order a new blade, or a new auger, or a new refrigerator.

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