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My printer won't scan

It won't scan or copy

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  • doubee Apr 03, 2014

    Hi Teresa Sarah Nunno, I want to help you with your problem, but I need more information from you. Can you please add details in the comment box?
    I need the Make and model, and please tell me if your printer will make a copy, both off the glass and through the document feeder.

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The top left "hinge" won't seat, therefore the top feed can't be used to fax, scan or copy.


It's possible that the hinge of the scanner cover broke. If that's the case, you won't be able to scan from the ADF (Auto Document Feeder). If the printer is still under warranty, please call our technical support team to have the printer replaced.

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Make sure the printer can copy (without computer). If you can make copies, the problem may be the computer or the USB cable. If the printer does not copy also. The problem is in the scanner or in the flat cable.

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it is better dont purchase HP series.. its all waste... they are simply selleing by advt. No customer service. Useless....

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@ Other computers might be beyond the range of wi fi limits, run the CD in other computers ask to detect.. if not detected suspect out range.Check obstructions of walls, beams, magnetic fields.
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1 Answer

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1 Answer

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Do you get the same result when making a copy using the Copy button on your printer operator panel? Try to remove the power adapter from the printer.

printmastert_48.jpg

Wait at least 10 seconds before replugging the power adapter. This will give enough time for the printer to reset itself. When the printer turns on, reinsert the cartridges. Load some paper and try to make a copy or scan again.

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1 Answer

How do I copy documents?


Unfortunately you won't be able to copy directly from this machine since it's only a printer. If you have access to a scanner you can use it to scan your document, save it to your machine, and then print it on this device. Otherwise you'll need to purchase a Multi-Function machine that includes a Scan/Copy feature.

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2 Answers

My brother mfc 210c won,t scan or copy


I just called Brothers product support and found out that these machines WILL NOT scan or copy or do anything until the ink cartridges have been replaced. So there is no other solution.

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