Question about Comdial SmallOffice Lite Voice Mail Server

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Voice mail not working

After a bad storm this weekend our voice mail on business phones no longer is working. The phone system works, but the voice mail which was working does not now. We can not log into the system.
Thanks, Kathy in Memphis

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  • 6 more comments 
  • kshive Jun 15, 2009

    I hope I am telling you correctly, but I guess it is an external device.

  • kshive Jun 15, 2009

    yes

  • kshive Jun 15, 2009

    Yes there is a green light on the system, and when I unplug and replug there is a yellow light that flashes for awhile.

  • kshive Jun 15, 2009

    As far as I know the voice mail is not picking up when calls come into office. I have not had a chance to call and see if it does or not. I can not get into the system by using the itcm then voicemail box number. All it does is beep, but does not start the main voice mail.

  • kshive Jun 15, 2009

    I did try and call our phone number, and the voice mail system is not picking up.

  • kshive Jun 15, 2009

    yes

  • kshive Jun 15, 2009

    I don't have anyway to do that, but the system is Comlite - 04 I think.

  • kshive Jun 15, 2009

    thanks anyway

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So is the voicemail hardware/software inside of the system or an external device? All of the evidence here seems to point to a power surge, but I just want to make sure.

Posted on Jun 15, 2009

  • 5 more comments 
  • tgp1994 Jun 15, 2009

    So does it have it's own power cord, apart from the rest of the system?

  • tgp1994 Jun 15, 2009

    Does there appear to be any power flowing into the voice mail system, or are there any lights on?

  • tgp1994 Jun 15, 2009

    Looks like it hasn't been fried then.So how exactly isn't it working then?

  • tgp1994 Jun 15, 2009

    Hmm... there wouldn't happen to be a way to check the settings other than by calling it, would there? I'm just wondering if the settings somehow got erased or something like that.

  • tgp1994 Jun 15, 2009

    So, the call comes into the building, into the phone system, then the voice mail is still plugged into the phone system, is that correct?

  • tgp1994 Jun 15, 2009

    I just want to get a better idea of what I'm working with, is there a chance you could take a few pictures of the voice mail/phone systems?

  • tgp1994 Jun 15, 2009

    Hmm... well, I'm sorry to say this, but I'm afraid I can't help you further from this. I actually have never used a system like this before, I was hoping there'd be a simple answer. I hope you'll be able to get it back up and running soon!

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