Question about Xerox Phaser 8560DN Laser Printer

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Phaser 8560 has ink but won't print in color

The color is great on configuration and status pages but won't print envelopes or documents in color

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Posted on Jan 02, 2017

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SOURCE: xerox phaser 8560 prints blank pages

That's very weird, I have been thinking about your problem a lot.
What I am wondering is if somehow there is a piece of paper between the print head and drum, but that should be moved out of the way by the wiper blade assembly.
There is a compressor that creates the pressure to spray the ink onto the page. That could have failed, or one of the hoses disconnected.
The other thing is the print head itself. But if this was a sudden thing, it really isn't likely the print head jets failed all at once. That would be bizarre considering the amount of jets on that print head.
If there were an electrical problem with the print head, the machine would definitely give you a fault code, and if the print head was not going into the proper position you would no doubt get an 07,xxx.xxx code.
I have to conclude the compressor or a bad or somehow disconnected hose. The compressor is near the ( looking from the front) the right side , near the top rear of the machine, It is a black box and has a hose with a wire wrapping around it.

Posted on Jan 28, 2009

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SOURCE: Xerox Phaser 8560

On the right side of the machine. There is an encoder mounted to the end of the drum shaft. They are known to become contaminated with the silicon lubricant from the maintenance kit. That causes the drum to spin off speed somewhat randomly. You can take it off the shaft and clean it well with alcohol. Sometimes they need replaced, but if it is as intermittent as you are suggesting cleaning it should take care of your problem. Not all that uncommon.

Posted on Feb 07, 2009

  • 2072 Answers

SOURCE: Phaser 8560 Colors are Off

Here are the directions for Tec Color correction. If this doesnt work then replacing the print head is the most likely solution. The TekColor correction options provide simulations of different color devices. Automatic is the default correction for general image processing. Use the following table to determine what option you want to use. TekColor Description Automatic Applies the best color correction to each graphic element: text, artwork, and photographs Office Color sRGB Display: Approximates the colors on a computer display. sRGB Vivid: Produces brighter, more saturated colors than sRGB Display. Press Match SWOP Press: Matches specifications for Web Offset Publications. Euroscale: Matches Fogra glossy paper specification. Commercial: Approximates U.S. commercial press target. SNAP Press: Matches specifications for Newsprint Advertising Production. None Applies no color correction. Use with other color management tools, such as International Color Consortium (ICC) profiles, ColorSync, or the PANTONE Color Chart for the printer. Black & White Converts all colors to shades of gray From the workstation, select the color correction in a supported driver. Microsoft Windows 98 SE / ME / 2000 / XP/ Server 2003 / NT 4.x Operating Systems (OS): NOTE: Some of the color corrections are grouped under Office Color or Press Match. 1. Within an application, click [File] from the toolbar, and then select [Print] from the menu. The Print window will be displayed. 2. Click on the [Properties] button located on the top, right of the window. The Properties window will be displayed. 3. Click on the [TekColor] tab. 4. Select the required color correction. Apple Macintosh OS 9.x: 1. Within an application, click [File] from the toolbar, and then select [Print] from the menu. The Print window will be displayed. 2. Click on [General], and then select [TekColor] from the pull-down menu. 3. Select the required color correction. Apple Macintosh OS X, (version 10.2 and higher): 1. Within an application, click [File] from the toolbar, and then select [Print] from the menu. The Print window will be displayed. 2. Click on [Copies and Pages], and then select [Image Quality] from the pull-down menu. 3. Select the required color correction.

Posted on Jun 09, 2009

  • 32 Answers

SOURCE: Xerox Phaser 8560 Color not correct

the problem is not with the printer but it is with the ink that might be damaged, this is located inside the printer

Posted on Dec 01, 2009

  • 1 Answer

SOURCE: Phaser 8560 not printing RED correctly

Even though Media Sciences ink is not compatable and is subject to burning and clogging your printhead, the most telling symptom you listed is the red shavings. This indicates the ink is not releasing from the drum properly. This version of solid ink has a problem with the cams on the maintenance camshaft cracking and this causes the maintenance kit roller to not oil the drum properly. You will also hear an odd noise either grinding, groaning or a slight tearing sound. This requires a technician to resolve as replacing the camshaft is not an enduser job. Print quality issues are either the printhead or related to the camshaft failing, there are a few others but they wouldn't exhibit the symptoms you listed.

Posted on Jan 26, 2010

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My Xerox Phaser 8560 is not printing the red properly. It comes out more llike a brown. The light blue comes as a teal and bubble gum pink comes out like a light pale plum. Peach comes out as beige. Is...


Solution : Print the Troubleshooting Print Quality Pages and Make Sure the Colors Are Accurate CAUTION: Use of inks other than Genuine Xerox Solid Ink may affect print quality and printer reliability. It is the only ink designed and manufactured under strict quality controls by Xerox for specific use with this printer. The Xerox Warranty, Service Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer.
To print the Troubleshooting Print Quality pages:
  1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Troubleshooting Print Quality Problems], and then press the [OK] button to print the test pages.
  4. Go through the pages and find the Light Stripes Test page.

    For each color, remove an unused solid ink stick from the printer, and then use the ink stick to make a mark of color next to the corresponding color on the printed page. If the colors do not closely match, that color will need to be purged from the print head. Continue with step 6 if the colors do not closely match.
  5. NOTE: If the colors do closely match, the problem is not related to the printer's hardware. There is no hardware adjustment available on the Control Panel for calibrating individual colors.

  6. Create a document consisting of a full page (100% fill) of the color not printing correctly, or download and use one of the resource files provided in the table below. For example, if cyan ink is actually printing black, create a document that is a solid fill of cyan, or download and open the Cyan fill page provided in the table below.

    IMPORTANT: Make sure to set the Print Quality mode in the print driver to "Standard" and the TekColor Correction to "None" before performing the next step. This will allow the job to purge only the problem color. Other settings may cause the printer to use a percentage of the other ink sticks.

  7. Print approximately 50 - 100 pages of the document, as necessary, until the printed color returns to normal.
IF THAT DOESN'T SOLVE THE PROBLEM TRY THIS: http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE?St=156,E=0000000002703198886,K=8233,Sxi=10,Solution=obj(964)

May 27, 2011 | Xerox Phaser 8560N Laser Printer

2 Answers

Does phaser 8560 and 8500 take same ink


The 8500 and the 8550 do use the same solid ink cartridges. Not sure about the 8560 since couldn't find information about it.

Jun 24, 2010 | Xerox Phaser 8500/DN Printer

1 Answer

My xerox phaser 8560 is printing muted color


First off on your screen access troubleshooting, and perform the remove light strips and also remove smears and skips.
Next go to Xerox.com, under support and drivers enter 8560 in the search box. then go to the support page.
You want to look up the procedures for TEC color correction. And follow those steps.
If you are using a generic ink then, all bets are off in getting true color reproduction.

Feb 10, 2010 | Xerox Phaser 8560DN Printer

2 Answers

Phaser 8560 not printing RED correctly


Even though Media Sciences ink is not compatable and is subject to burning and clogging your printhead, the most telling symptom you listed is the red shavings. This indicates the ink is not releasing from the drum properly. This version of solid ink has a problem with the cams on the maintenance camshaft cracking and this causes the maintenance kit roller to not oil the drum properly. You will also hear an odd noise either grinding, groaning or a slight tearing sound. This requires a technician to resolve as replacing the camshaft is not an enduser job. Print quality issues are either the printhead or related to the camshaft failing, there are a few others but they wouldn't exhibit the symptoms you listed.

Jan 11, 2010 | Xerox Phaser 8560N Laser Printer

1 Answer

Xerox phaser 8560 prints blank pages


That's very weird, I have been thinking about your problem a lot.
What I am wondering is if somehow there is a piece of paper between the print head and drum, but that should be moved out of the way by the wiper blade assembly.
There is a compressor that creates the pressure to spray the ink onto the page. That could have failed, or one of the hoses disconnected.
The other thing is the print head itself. But if this was a sudden thing, it really isn't likely the print head jets failed all at once. That would be bizarre considering the amount of jets on that print head.
If there were an electrical problem with the print head, the machine would definitely give you a fault code, and if the print head was not going into the proper position you would no doubt get an 07,xxx.xxx code.
I have to conclude the compressor or a bad or somehow disconnected hose. The compressor is near the ( looking from the front) the right side , near the top rear of the machine, It is a black box and has a hose with a wire wrapping around it.

Jan 27, 2009 | Xerox Phaser 8560DN Laser Printer

1 Answer

Phaser 8560 magenta ink not transfering to paper


Hi jbasset285: Your printhead may be bad do to third party ink.
Try these steps first.
Diagnosing Print-Quality Problems
The Troubleshooting Print-Quality Page provides a good overview of the most
common print quality problems. To print the Troubleshooting Print-Quality Page,
follow these steps:
1. From the Control Panel, scroll to Troubleshooting, then press OK.
2. Scroll to Print Quality Problems, then press OK.
3. Scroll to Troubleshooting Print Quality Page, then press OK.
The Troubleshooting Print Quality Page includes instructions for printing the
Eliminate Light Stripes test print. These instructions are also provided on the next
page of this manual. The Eliminate Light Stripes test print indicates individual weak
or missing jets or an obstruction in the imaging path that affects a vertical band down
the entire page. Also, you may see color variation from jet to jet on the Eliminate
Light Stripes test print. Some variation is normal, occasionally occurs, and usually
self-corrects within a few printed pages. If a print-quality problem is not resolved
with the information provided in the Diagnosing Print-Quality

Nov 26, 2008 | Xerox Phaser 8560DN Laser Printer

1 Answer

Pinstripes in image after print (phaser 8560)


Appropriate cleaning procedures, as listed in the following tables, should be
performed when specific print-quality or paper transport problems occur.
All cleaning procedures are detailed in the printer’s Phaser 8400 Reference Guide or
the Phaser 8500/8550 User’s Guide.
Light Stripes or Missing Colors
Problem type Solution
Missing or light-colored
stripes on prints.
Select the automated procedure Eliminate Light Stripes from
the Control Panel.
Ink Smears, Oil Spots, or Random Ink Streaks
Problem type Solution
Ink smears on the front,
back, or edges of a page.
Select the automated procedure Remove Print Smears from
the Control Panel.
Check the maintenance kit for ink and paper-dust build-up on
the wiper blade.
Oil (drum fluid) on top edge
of print.
Select the automated procedure Remove Print Smears from
the Control Panel.

Hope this helps
pdouglasss

Nov 24, 2008 | Xerox Phaser 8560DN Laser Printer

1 Answer

Enquiry for best latest machine


The 856o is solid ink printer. DN is the duplex version of the 8560. Price should be less then $900.
All print features are available on it. The hard drive is optional.
  • Rich, vibrant colors on everything from cover-weight stock to recycled paper
  • Adobe PostScript 3 and automatic color enhancement tools ensure reliable and accurate prints learn about Xerox Color Correction (PDF)
  • 2400 FinePoint™ print resolution produces incredible detail and halftones you'll be proud to share
  • Consistent, vivid color from the first page to the last
collapse_off.gif more features
  • No penalty for color because the Phaser 8560 prints black-and-white and color at the same fast speed
  • High monthly duty cycle of up to 85,000 images means you'll get a reliable color printer that will last for many years to come
Features that Enhance Ease-of-use
  • Easy to install on your network with only a few clicks See how easy it is to install
  • No toner cartridges! Just drop the no-mess ink sticks into the Phaser 8560's shape-coded slots, close the cover and you're done
  • Instant on-screen alert notification and help when a print job needs attention thanks to Xerox PrintingScout™ technology
  • Access device and job status as well as accounting information from your computer via the Xerox CentreWare® IS Embedded Web Server
collapse_off.gif more features
  • Prints are secure with Saved Print feature, which won't print your job until you enter your PIN on the front panel (requires hard drive)
  • Electronically "shreds" data stored on the hard drive after every job or on request (requires hard drive)
  • Real-time paper tray status on your desktop shows all available media types and sizes
  • Up to four paper trays can a hold a variety of media types and sizes
  • Automated online troubleshooting with PhaserSMART™ gets you back to work fast
  • Booklet printing feature automatically arranges your document so you can easily fold and staple it into a booklet (requires two-sided printing)
  • Job completion notification lets you know when your print job is finished
  • Run Black allows printing to continue in black-and-white if one or more of the color toners are depleted
  • Print With feature prints your current job (such as a cover letter) along with other jobs stored on the printer's hard drive that you specify (such as a brochure or two)
  • Personal Print feature can create your own private mailbox on the printer's hard drive where your processed print jobs are stored for quick printing via the front panel or embedded web server

Software Solutions Digitize . . . Organize . . . Distribute . . . Collaborate

With digital documents, you can easily create, search, re-use, and build upon your documents. Maximize your hardware investments with innovative software solutions from Xerox and Xerox Business Partners:
  • Contain costs
  • Share knowledge
  • Accelerate workflow
  • Integrate paper and electronic documents
  • Manage and distribute documents effectively
> Show me the Software Solutions

Pricing Details Prices do not include applicable taxes, shipping, or handling charges and are subject to change without notice. Products are available to qualified business customers installing in the US; subject to applicable terms and conditions, and may be either Newly Manufactured, Factory Produced New Model or Remanufactured; which have been produced to a Xerox pre-determined standard and may contain both new components and recycled components that are reconditioned.

1 Average standard pages. Average Continuous Composite CMY Yield in accordance with ISO/IEC 24711. Yield will vary based on image, area coverage and print mode. Read our Consumable yields guide (PDF) for more information.
2 Approximate pages. Declared Yield on Drums based on an average job size of 3 pages A4/letter size. Declared Yield on Fusers based on A4/letter size 20 lb (75 gsm) pages. Drum and Fuser Yields will vary based on job run length, media type, size, weight, orientation, and usage patterns. Read our Consumable yields guide (PDF) for more information.

Mar 07, 2008 | Xerox Phaser 8560DN Laser Printer

6 Answers

Xerox Phaser 8560 Waste INk


Although I agree totally, the anwer is no. Althought it appears black, take a piece of it an use it like a crayon. It is a combination of all the color inks combined. So if you take and rub it on a piece of paper it will be a purple color. So threfore would not create proper colors.
Now to save ink, Do not turn the printer off at all. Just let it use its own sleep mode. The power consumption is intermittent to keep the print head warm and uses about the same ammount of electricity as your refridgerator light bulb. The reason being, when you turn off a solid ink printer, it purges the print head of ALL old ink and dumps it into the waste tray. That is part of those weird noises you hear when you cycle up the machine, one is a compressor emptying the print head.
Also, honestly, althogh I am not sure what you are using the machine for. But you would be wise to put that product on a pay per page maintenance agreement. That includes all ink and all service. Some of the parts for those printers are super expensive.
I will say one thing you can do with that waste ink, if you know anyone who has children, they can use them as purple crayons..

Feb 21, 2008 | Xerox Phaser 8560DN Laser Printer

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