Question about Creative Labs ZEN V Plus MP3 Player

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Creative zen v plus start up screen freezes when switching on

When i switch on my creative zen v plus the start up screen freezes and then it will not switch off or begin to play music, i have tried to connect it to the computer to re-load the firm ware as this has solved previous problems with my creative zen however when connecting my creative zen to my computer, my computer is stating that my creative zen is not connected to the computer even though it is.

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I had this same exact problem. To solve it I plugged into the computer (if computer doesnt read it its ok ) then pressed the reset button for about 5 seconds. you should see a screen . Then press the play and power buttons on at the same time and you should get a recovery screen. You have three options. from ther you can rebooot and automatically upgrade the firmware after its been downloaded from the creative website. Please let me know if this helped you and write me back if you have more questions. Thank you , lahuntress

Posted on Jul 31, 2009

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Sounds like a similar problem I had today.

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Sounds like it may be the index in your Music Library. Try going into Recovery Mode; remove battery, hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen. Good luck and let us know what happened

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