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Every couple of years we update our smart cards for our receivers for security purposes and enhancements. If a receiver has not been used within that period of time, when you try to connect the receiver you will get that message stating the smart card needs to be updated. You can call 1-800-333-3474 to order a new smart card. I hope this helps.
Yes they are able to work with the internal and external smart cards. The internal is not really a card at all and is over ridden by the external device. In order to get the new smartcard to operate you need to follow the instructions that came with it. In some cases you may need to call dish and have them associate the new smartcard with the receiver and have it forced through on their end. Thanks for using Fix Ya.
The solution is usually a simple one and that has been suggested already but I will ask you to try one thing first. Remove the new smartcard and do not put one in. If the receiver still displays a picture and yoou can get to menu 611 run a check switch. After this is performed cancel out of the screens and re insert the new smartcard. Once the system comes back up perform the same steps as you did before with the smart card removed. If this fails you can try the solution they offered which was to update the sofware. There is no reason your software should be outdated if you were using this receiver before the new smartcard but try anyway as it may SOMEHOW work. Using the remote turn the receiver itself off. Allow the receiver sometime to turn itself back on-this could take awhile so plan this when you leave for work or are going to be gone from the house for sometime so you do not get bored waiting for this to occur. If the receiver has not turned back on in 45 minutes or more then the receiver will either need replacing -which i suggest- or they will try to send you a new smartcard if you talk to Cust service. Tell them you want a service call to fix the receiver. While you have them on the phone verify your receiver number and the new smartcard number which is on the back of the card and ask them to send a hit to the receiver. If the receiver has not been associated with the new smartcard or if the smartcard was not loaded with all of your programmming this should fix the issue. Thanks for using Fix Ya.
Using smart cards with Windows 2000/XP is a two-fold problem.
First, you need to have the card manufacturer's Cryptographic Service Provider (CSP) installed. For Windows 2000/XP, the Schlumberger and Gemplus CSPs are installed and using a "Win2K Compatible" card from either of these vendors does not require the installation of additional software.
The second part to the involves getting a certificate in the correct format onto the card. Assuming you are refering to PKINIT, you will need to have a card with only a single certificate that follows Microsoft's "Smart Card Logon" profile. Additionally, you will need to do some configuration on the Active Directory side to make it work.
Microsoft summerizes the process in the following Knowledge Base article: