Question about HP LaserJet Pro 400 color M451dn - Printer - color - duplex - laser - Letter/ Legal - 600 dpi x 600 dpi - up to 21 ppm mono / up to 21 ppm color - capacity: 300 sheets - USB/ 10/100Base-TX

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Supply error 10.0001 supply memory error. Need to reset.

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Just bought laserjet M1213nf MFP and installation done by the HP reseller engineer. From first use after power on every time this error is flashing
10.1000 Supply memory error
To accept press OK
After pressing OK this error keeps flashing at regular interval. The printing etc functions are OK, what can be the problem?

Posted on Apr 01, 2014

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go to hp.com and see how to cold reset the machine that should wipe the memory and clear the error

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I am assuming that the printer is giving a supplies memory test error in which case it is a faulty micro chip on the toner cartridge. If this is the case then you need to replace the toner cartridge.

If the printer is not displaying supplies memory error, but actual memory test error then the problem is in the memory on the Formatter Board. The formatter board in these printers are prone to faults.
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10.1000 memory error


Thank you for contacting FixYa with your printer inquiry.
This error is normally associated with a supplies error. I have extracted information on this error from the HP 6L manual.

Error Codes
Error 10 - Supplies Memory Error 10.XX.YY Exact format is dependent on printer model
    The printer is unable to read the electronic information (elabel) on the print cartridge. This helps track page count and life of consumable.
    XX Description 00 memory error on the cartridge or 01 memory device not found
    10.00.00 Black print cartridge
    10.00.01 Cyan print cartridge
    10.00.02 Magenta print cartridge
    10.00.03 Yellow print cartridge

  1. Supplies used in newer printer models contain a memory chip. The information contained on this chip is dependent on the printer model and the supply. The error 10 indicates a problem with the printer obtaining the information from this chip. The chip may be missing or defective or contain incorrect information. There may be a problem with connection between the memory chip and DC controller. Turn the printer off/on to attempt to clear or reset the message. Remove and reinstall the supply, replace the supply.
  2. Replace the memory chip cable/connector or the DC controller.
    How did we do?
Hope this helps helps. Please keep us updated and remember to rate this answer.
TF

Jun 08, 2011 | HP : HP6L Laserjet Printer

1 Answer

10.000 supply memory ERROR


hold the power button for 15 sec. for a system reset. Try to remove each panel that opens and check for broken pieces of paper Recycle the system by reinstalling the software once again. If you getting error codes then follow this We need to clear out these error codes stored in your printer NVRAM or memory! Shut down the printer and pc associated with it. Remove data cable and reinstall the software for this printer, press and hold the power button on the printer for 15 seconds, then reconnect the printer after software installation is successful. This process will clear the error codes that you keep receiving.

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10.1000 Supply Memory error. How can I fix that?


sounds like might be your toner, specifically your black toner.
is this a non-standard toner or HP? IF it your toner you can try this:

Place a stip of opaqe tape or paper or the chip. When the printer detects a non-standard cartridge press the green (go) button. It will then reset the LCD to Ready.

Found this info on a recycled manufacturer site. http://www.infinityimaging.com/cgi-local/SoftCart.exe/online-store/scstore/p-2300.html?E+scstore

otherwise it's probably the memory on the printer, try removing or replacing a DIMM

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This is a problem with the toner cartridge, replace the toner and try an nvram:

1. Turn the printer off
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This reset will clear all of your saved settings and contacts, if networked print out a configuration report after resetting the printer to view the ip address (IPV4). If the IP address has changed you will need to update the print driver's port tab and update the port.

Al

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Dear Sir,
I has change the printer cartridge. After changing the printer cartridge above mentation comming. When I am making printer power on the (10.10.00 supply memory error) display. Please tell me how to solve this problem. Best regards,

Thanking
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Mobil No.092 5192797.
Al Nahr Co.Ltd
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