Question about Grundig Televison & Video
No signal on any channel
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Posted on Jan 02, 2017
SOURCE: I have a Grundig HD
There have been various FreeView updates, and sometimes some equipment gets caught out and becomes incompatible.
In some cases there are firmware updates to resolve the issue, in other cases such as a few years ago it's a hardware issue and boxes become useless.
What you have reported is a known issue affecting your box, but this kind of thing keeps happening to Bush/Goodmans/Grundig/Harvard (all the same) equipment, possibly because they aggressively source the absolute cheapest components which do the job adequately without worrying about product longevity. the average set-top decoder lasts about five years, but with budget-priced Harvard group products it would not surprise me to find that it was a lot less.
All the information I currently have indicates that the Grundig GUFSAT01HD is not compatible with DVB-S2 at the basic hardware level, but before shelling out on another box you may wish to contact their customer support directly. Their website says: "Should you need to contact our UK Helpline, call 0871 2301777, Monday to Friday 9.00am - 5.00pm. Calls from BT landlines are charged at 10p per minute, whilst calls via other service providers may vary."
Posted on Jun 21, 2011
Testimonial: "Thanks. It is just as I thought, and your comments about the hardware would confirm what Freesat have already told me. "
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