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Blank line through printout - OKI MicroLine 420 Matrix Printer

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Hi my hp cm2320 nf prints normally and prints when you press the color copy button. But it will printout only blank page swhen you copy black&white. You press the black&white copy button only blank pages come out. Any help

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If the paper feeds through but nothing is on it, it indicates that the toner is not being properly fed. Go to this link, type "printout is blank" in the Search window and click the search button. Next, click on the "Printout is blank" line, and review the document. Especially check that you have removed the seals from the toner cartridge (see steps 7 and 9 on the second part).

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2 Answers

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This could be caused by a dirty lens on the laser unit. Try cleaning the laser window. Open the front panel (where you change the toner) and the right you will see a blue lever/handle - pull it out towards you. Now on the right side panel of the printer you will notice a little plastic panel about 2"x0.75" - open that and you will see inside another handle. Pull this handle out and back in a few times. This draws a cleaner pad across the lens. If toner has fallen onto the lens it makes the are it has fallen onto create blank lines on the print. If this does not solve your issue then the next suspect would be the PCU. Just get another one (same as C1100 if you can borrow one) and try it.

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