Question about HP Officejet 6500A Plus Wireless e-All-in-One Inkjet Printer, Copy/Fax/Pr
Up until a couple of days ago, the fax was working fine. Now it no longer hears a dial tone and says the line is in use. The printer is directly connected to the wall jack. If I connect a phone to the wall jack, I hear a dial tone. I am not sure what is going on. I tried rebooting the printer. I have Comcast voice and I even tried rebooting the Comcast voice modem.
Usually on hook telephone line voltage around 40V DC +/- depends on exchange, voltage will drops below 12VDC if its half hook..You will get engage tone/usage tone if voltage drops less than 12V, in this condition you wont get any incoming calls.
You need to open the printer formatter to locate the modem where telephone line inserted..
Let understand why this malfunction happens..
The ring voltage between the line is +120V AC, but it should not exceed more than 200V.. To protect the circuit, line will guarded by component called "VARISTOR". The Varistor will burns if voltage reaches specified or more voltage across it.. Once varistor burns U will get engage tone always... Basic multimeter is enough to check the varistor, put multimeter in diode mode, test both ends of varistor, it should not show zero value or beeping. Some times it may burn, blast or bulge. Remove the faulty component from the circuit with the help of soldering iron, connect the line & verify, if line is good replace with same rating of component.. Chk for the ring & dial tone...
Req tools: Multimeeter, soldering iron, little paste & Led, screw driver set for opening the printer..
Depends on design varistor may fix accordingly which we need to find out the location.. But its always fixed between line in path. pl see the attached sample diagram.
if you are non technical pl don,t try it...Best of luck.. Damaged/burnt varistor
Posted on Apr 09, 2014
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Posted on Jan 02, 2017
the 5610 will send & recive with comcast try to do the test from the unit itself. Try to send a test fax to HP 1-888-473-2963 it will send you a return fax
Posted on Dec 16, 2008
Have you checked the online support guides to make sure your fax is connected properly. There is a lot to work through, but you should be able to test your setup and see if you can send faxes but not receive them. See links here, here, and here. Treat the credit card machine as if it were a telephone answering device or another phone on the line.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!
Posted on Jun 16, 2009
To be sure your phone is plugged in properly try picking up a different phone in your home with the fax also plugged into a phone line. The fax display should indicate "Phone off hook".
If the problem still persits, turn off the power to the printer/fax then turn it back on. This reboots the software and usually fixes the problem.
Posted on Aug 27, 2009
Since you have a DSL ( Digital Subscribers Line ), the HP Fax printer works on Analogue Signals.
To make the GP Printer work on Digital line, First step you can do is to Reduce the Fax Speed from Fast/Medium to SLOW.
To Do so, Click on Setup button on printer front panel - Choose Fax Settings - Choose Fax Speed - Set it to Slow and try to fax
If this does not work, you will have to connect a DSL Filter ( this is a 2 way port - 1 port for Digital line and another for Analogue )
You will have to connect this Filter to DSL Phone line - in the IN port and from the Analugoue Port - Connect Phone cable to Printer Line 1 EXTN Port at back of Printer
Posted on Jul 02, 2010
A) Run the fax test on the printer itself to see if it's connected properly and has an active phone line.. HP All-in-one printers still make a dial tone sound even if they aren't connected to a phone line.
To run the test 1)..Press the SETUP button. Press the down arrow button until "Tools" is highlighted then pres OK.
2) Press down arrow key again and select "Run Fax test"
The printer will then print out the results.
It will tell you if anything fails. If it does, the correct the problem it mentions.
IF everything passes, then the problem is likely your cable phone line which is a "Digital" and Fax machines still use an analog signal.
Here is what you can try to overcome the deficiencies in a cable phone system.
1) Set your fax speed to Medium
2) Turn your ECM (Error correction mode) OFF
To set your fax speed, Press the SETUP button again.. Press your down arrow again until you find "Advanced Fax Settings" and the press OK.. arrow down until you find "Fax Speed" and hit OK. Then choose Medium (14,400) and press OK This will take you to your previous menu (Advanced Fax setings).. Find "ECM Choose OK again.. Then choose OFF and press OK. Press the X button on your printer's control panel and then Retry your fax.. Hope this helps
Posted on Jul 21, 2010
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