Question about Hozelock 2490 Auto Reel 20m Hose 12.5mm

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Just installed new auto reel 2490 hose will not pull out

Lock in unlocked position ,when hose is pulled four clicks , hose cannot be pulled anymore

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2 Answers

Pope hose reel jams whilst extracting and on return,also very hard to pull out hose


The spring unit either needs replacing or lubricating.
ELECTREPAIRUSA@ELECTREPAIRUSA or you can contact us at that address as we repair/renovate all items electronic and electrical old and new.

Jan 07, 2017 | Vacuums

1 Answer

My hozelock auto reel has stopped locking. Have tried pulling it all the way out and then releasing but it does not solve the problem.


40 meter Hozelock auto reel would not lock when winding back into the drum.
1, Make sure the Hozelock hose has fully retracted into the drum.there should be no tension on the hose reel spring.
2, Use a Black & Decker Workmate.
3, Carefully opened the side cover taking out all of the Torx screws (10 in total) remove handle.
4, Turned the reel over and placed the auto reel onto the Black & Decker Workmate.
5, Placed a socket into the Workmate vice then line up the centre shaft bolt on the auto reel onto the socket, this will hold the steel spring in place so that I could undo the 2 security Torx screws. Slowly remove the 2 screws- there will be a little spring tension when removing the 2 screws, take care.
6, Lever up the centre shaft up out of the reel to expose the internal hose reel, take note the rotation of the plastic cog inside the cover.
7, Remove the brake locking arm from the side cover.
the arm had broken in half, I used a soldering iron to weld the two halves of the brake lever back together.
8, Rebuild in reverse order.
8, When rebuilding the auto reel use the ratchet and socket to tension the steel spring, I unwound the hose out of the drum then slowly wound the spring using the ratchet and socket. This wound in the hose onto the drum up to the hose stop then a couple more turns on the ratchet for a little more tension.
9, Whilst holding the ratchet keeping the tension on the spring. Replace the 2 security screws on the centre shaft .
10, This link on Youtube I found very helpful (46 sec into video) you can see the internal working and the brake lever.

Apr 24, 2015 | Hozelock 2490 Auto Reel 20m Hose 12.5mm

1 Answer

Auto reel will not rewind anymore


then you will have to repair it the spring has no doubt broke

Mar 22, 2015 | Garden

1 Answer

How can I fix a hozelock hose reel that has been pulled out too much and jammed?


you have to take the cover off and redo the hose you can re reel back in

Jul 19, 2014 | Hozelock 2490 Auto Reel 20m Hose 12.5mm

3 Answers

How can i fix a leak inside my hozelock auto reel


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Jun 01, 2012 | Hozelock 2490 Auto Reel 20m Hose 12.5mm

1 Answer

Lost return tension when replacing hose


Where can I get a replacement tension spring for my auto reel hoselock 2490 ? I have tried everywhere but without success. Any help is much appreciated

Mar 19, 2012 | Hozelock 2490 Auto Reel 20m Hose 12.5mm

1 Answer

I have a Ryobi spinning reel SX4N,in excellent shape. Ineed to know how the springs go onthe bail to makr it work. Thanks


With the new line threaded through all of the fishing rod's eyelets, open the bail. You open the bail by pulling it over across the spool, until it locks in an open position. Tie the line in a knot around the reel's spool, and loosely wrap the line around the spool at least 7 to 8 times, then pull slowly on the line, to tighten the line that is wrapped around the spool.
Holding the box or spool of fishing line between your feet, so that it will remain close to you, start reeling in your casting rod. When you start reeling it in, the bail automatically closes, and makes the line wrap onto the spool properly. Reel the new line in until the spool is about 75% full, or to the lines marked inside the reel's spool. Cut the new line about 8 feet from the outer-most eyelet of your fishing rod.
Hope this solution has been helpful?

Jul 08, 2011 | Sport & Outdoor - Others

1 Answer

How to Replace New Hose at Auto-Reel 2490. Please let us know, we have 5 sets to be replace. Thank You and Best Regards, Neo Aik Kheng Novomatrix Pte. Ltd. Singapore Mobile 65 - 9641 5921


The auto reel is guaranteed for 2 yrs against faults arising from defective manufacture or materials. the hose is guaranteed for 15 yearsaginst defective manufacture or materials. all that is needed is the purchase reciept. if this is available with you you can contact hoselock cunsumer care.
as an added advantage here is the download link with instructions for assembly,installation, use and maintenance with diagrams in pdf format hope this helps http://www.hozelock.com/uploads/pdf/instructions/watering%20instructions/2490%20Auto%20Reel%20instructions.pdf


Thanks for using fixya



Oct 04, 2010 | Computers & Internet

1 Answer

Ratchet/click stops do not work,but spring still reels in,no rust or dents in any part


catch pawl in the reel is shot. I used to work in places where this happened. The only solution is tie the hose off on to a stationary object.
The only other solution is replace the reel..

May 10, 2009 | Toolshopusa Retractable 25' Air Hose

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