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Are you out of soap? Does the pump go freely up and down? If the pump goes down a little and then stops its probably clogged. If this is the case just get a long piece of notebook wire and slide it through the pump and it may unclog it. Really a soap pump is a very simple set-up. Suction from one end brings the soap through the tube and out the actual dispenser. Hope this was helpful:)
Hi. WHen a soap dispenser will not dispense soap it is generally because of one of two things. Either it is clogged or the soap you are dispensing is too thick and needs to be diluted a little with water, or possibly both. J.
Make sure the clear tube is inserted into the pump head properly.Make sure the tube is not kinked. try filling the bottle full of water and try pumping the water out first. Sometimes the dispenser gets an air lock and takes a bit of continuous pumping to get it to work
This is what I found in the Simplehuman FAQ's. I had to wait about 30 minutes for the light to stop blinking, but it seemed to work for me.
If the pump is unresponsive or the blue light is flashing, fresh batteries should resolve this issue. Please power off the pump completely. Once the pump is turned off, remove the old batteries. Please wait for the pump to reset (until the flashing light stops and preferably letting it rest overnight) before you install the new ones.
Unfortunately it is a very common problem with soap dispensers. First before you replace the dispenser, dillute a small amount of water mix with the soap in the bottle of the dispenser to see in fact if the pump is deffective. It could simply be that the soap is too thick for the pump to work properly. As to replace it, call the manufacture of the faucet which I presume came with the dispenser and very often they will stand by their products and send you one free of charge.