Re: we have an error code09,008.43:9381. I checked
You have an ink stick fault.
enter diagnostics power off then power on.
When powering on press the back and help buttons (at the same time) before the XEROX logo get to the center.
when in diagnostics. scroll to the function menu, then scroll to the clear ISC Faults and follow directions on screen.
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There could errors in the drive. You should either run a scandisk on it or format it altogether. Either should get it back up and running is it is a genuine device. 1. To check for errors/scandisk right click on the icon of the memory stick, select properties. Under the properties menu look for Error-checking and select check now. The check disk menu pops up. See that Automatically fix file system error box is checked. Then click on start. 2. If you decide to format the memory stick just right click on its icon and select format. But see that you move you vital files from it first else you will loose them.
Sounds memory stick is bad, try another memory stick in camera. Current memory stick got storage problem on some specific capacity and gives error on reaching that limit. Buy another memory stick and check.
You have a Cyan ( blue) ink stick stuck or a broken ink stick in the ink loader.
Check the cyan slot carefully, one of the sticks has not moved properly, The machine is not seeing the ink loader moving indicating a stuck cyan stick, Here is the info.
Ink stick count faults (error code 09,03x.4x) are declared when the printer melts 2.5 ink sticks without tripping the color's ink out flag. The ink out flag is used to physically count ink sticks passing thru the ink loader.
Verify that the ink sticks are Xerox 8500/8550 ink sticks. Manually verify that the ink stick are correctly loaded and are able to advance in the ink loader chute. Check for broken ink sticks which can fool the ink out (ink stick counting) sensor.
The ink stick count fault can only be cleared by powering up the printer in internal diagnostics mode. Then scroll and to the Functional menu item Clear ICS Fault.
Switch your camera to Setup on the control **** located on the top.
Take out the memory stick and press the reset button located inside the battery compartment.
Now switch on the camera and insert the memory stick.
If you do not get the error go to the little toolbox on the menu. Select the format option and proceed through the warning messages. Remeber you will loose all data on the memory stick.
Things should now work. If not some simple thing that sound bezare but has worked for me is pushing the memory stick in and out before the camera displays the error. Do this several times until the camera actually reads the stick and them format the stick first chance you get.