Not draining the clothes are being washed but when it gets to spin and drain nothing happens. the water just stays in machine. i have checked the pipes but nothing is in them.  it just keeps making a clicking sound

Probably a blockage in the drain hose at the back of the machine. Easy to fix. Turn machine off then pull machine out so you can easily access behind. Have bowls and cloths/rags at hand for water spillage. The drain hose is located low down and links into your sink drain, it is held in place by a clip. Remove the clip and hose. This will start to drain the machine so make sure you have enough vessels to catch the water. When the water has stopped draining, check the hose for blockages : buttons / coins / hair grips / paper etc. Also check the hole where the hose attaches to the machine. Remove items then blow through the hose to see if there are any other restrictions. If all clear then replace hose on back of machine. Clear up. Move machine back to normal position. Switch on and set to spin. When complete, the machine should shut off cycle and unlock door. This will save you at least 100 pounds on a call-out. Good luck.

Hi just read your posting.Unless the machine shows an error code the diagnostic mode will not help.Does the machine agitate in the wash cycle?Does the machine drain the water completely?Does the machine spin the clothes dry.Please reply with additional information on the questions I have posted and I am sure I can help you rectify this fault.Looking forward to your reply.

This happens to me sometimes. My washing machine doesn't drain right into the drain, I have a pipe coming out of the back of the machine that I have to hook into the kitchen sink myself to let the water drain out. My washing machine was still full and I realized that it was because my sink was a little blocked and so it was draining too slowly and leaving water in the machine. If there was too much water, it would sometimes help to put the machine on again or put it on a drain cycle. My machine doesn't have a spin cycle so it will just give your clothes an extra spin so I couldn't do that and my clothes would still come out dripping wet. I advise that you give them another spin before you take them out if possible! xxThe fact that the washing machine is spinning but not drying clothes shows that there is some problem with the outlet of water. The water outlet is blocked. You can check for the blockage yourself. Normally threads or other waste accumulate in the water outlet, and if possible you can remove it yourself. Otherwise call your washing machine's customer services center and ask them to send a repair man

You will have to check if the drain had taken place before the final spin started off and during the spin does the drain stay open to flush out the water. If not check the program controller.
Also if the spin does not have high RPM, proper drying cannot happen. So check for belt slack, belt worn out or motor speed low( check capacitor) or friction in the main drive.

Check your drain and make sure it isn't plugged. If ok then remove the bottom panel on the front of the machine. Under it is the washer pump. The pump is either clogged or bad. The washer will not go into a full spin when the water isn't draining properly.

Sounds like the pump is clogged or stripped out. It's mounted on the front of the motor in the middle of the bottom. There's only 2 clips and hoses that hold it on. These are known for stripping out in the middle. They are just plastic, but fairly easy to fix.

If washer hums when it should spin, and the washer will not drain, you may have 2 issues.
First check that the drain pump, drain hose, and wall drain are free of debris.
The washer may not spin properly if the drain system is not operable.
Once you are sure the washer drain pump, drain lines, wall drain, and drain hose is okay, run a test wash.
If the washer hums but now drains, you fixed one issue.
If the washer still hums, you may have a bad belt, motor coupler, motor itself, etc...
Check parts for wear and replace as necessary.I pulled the drain impeller and found a sock from my little guy stuck in there. Fixed!
check all water outlets to make sure there is nothing blocking the pipes.
you could also go to this link it might help you out..... Washer does not remove water in final spin Google Search

find tech sheet at bottom of washer and follow instructions for checking motor controller (at bottom rear)

can you manually set it to spin? if nothing happens when you do that then check your lid switch

is this machine induction motor or carbon brush if it is the inductin you need to be looking at the capacitor and if it is carbon brush then change them you will find them mounted each side of the motor and the capacitor will be @ the top under the lid near the pressure switch good luck