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Is it blocked with paper shreads? I have taken mine apart several tiimes to remove the small pieces of trash that clogged the micro switch that keeps it running. Also it will over heat at times if you feed it with to thick of paper stacks. I have used the reverse button a few times to clear it. It is hard so not seeing it but it can be cleared to work again. Tools I used were a paper clip and small screw driver.
Unplug it and check to see if theree is any paper caught in the Start switch. Turn it Off, plug it back in and start in the Reverse mode. Then turn it Off and set the swich for On - shread.
If that doesn't work unplug it and find the start switch trip wire, Toggle it a few times with something thin - don't push too hard. You can also spray the switch the canned air used to clean keyboards. Plug it back n, start it in reverse then move it to shread.
Check your reverse switch on the transmission to make sure its hook up . You will have to probably replace it . If you have not tried that first . Use a light meter to check the reverse switch if you have power at the plug then its the switch if theres no power then check your fuse box for blowen fuss
If that's the case then it's definitely a reverse switch issue. If the reverse switch is faulty, the reverse light won't work even if the bulbs are fine. It is located underneath the transmission where it triggers when reverse is engaged. Have it replaced and you'll be good.
Hope this helps and thank you for using FixYa! Have a good one!
Try running the machine in reverse...see if it will at least do that...if it does then get some oil onto the turning cutting blades. If it wont even run in reverse then you may have a fried pcb or motor, you can contact Royal for parts assistance at 1-800-524-0799.
either the switch is unplugged or defective, or the main board needs replacing. Also, they come with a 2 year warranty. try calling 1-800-955-0959 for fellows end-user support and have serial # ready (ser.# is found when you open the door).