Question about Microwave Ovens
First, be sure the child lock is off. It may have an "L" or the word "LOCKED" showing in the display.
You can unlock it by pressing and holding the CLEAR pad for 5 seconds or so. Your model may use a different key, maybe the "0" (zero) key.
If that doesn't fix it, since it's still under warranty you should grab your sales receipt and your owner's manual and call vendor's(make of your oven) customer service to find the nearest authorized servicer.
There may be some foreign substance on the circuit board or inside the layers of the keypad. Most commonly this is due to spray cleaner being sprayed directly onto the keypad.
Cleaner should be always sprayed on a soft cloth first, then use the cloth to wipe the keypad clean.
Always use alcohol-based cleaner on microwaves, never ammonia-based cleaner, which can crack and/or warp the plastic.
If this is what has happened, it would not be covered under warranty, and it may or may not be repairable.
A handy person can remove the control panel frame and see if there's any liquid inside on or behind the panel.
If so, it is possible to dry it out with an air compressor or heat.
Otherwise please contact any nearest repairman.
Posted on Jun 15, 2009
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Tips for a great answer:
Oct 13, 2014 | Microwave Ovens
Aug 04, 2013 | Microwave Ovens
Aug 01, 2012 | Microwave Ovens
Jul 11, 2012 | Microwave Ovens
May 05, 2012 | Samsung SMH8165B Microwave Oven
May 28, 2010 | Sanyo Microwave Ovens
Feb 14, 2008 | GE Spacemaker JVM1640SJ Microwave Oven
Jan 26, 2008 | Microwave Ovens
168 people viewed this question
Usually answered in minutes!