Question about HP OfficeJet 7410 All-In-One InkJet Printer

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My HP Officejet 7410 xi is showing an error message that states "Remove and check color cartridge". I have tried replacing the old cartridge with two separate new ones and I still get the error message.

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Apparently, there is a known problem with this printer series (7310 / 7410). When you replace the cartridge, there is a metal wire that keeps the cartridge in place. This wire comes away from the wall as you slide the cartridge in and makes a hole in the ribbon cable.

Unfortunately, there is not much that you can do, other than to contact HP. Hopefully, your printer is still under warranty.

Posted on Jun 15, 2009

  • NinaE Jul 02, 2009

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1 Answer

I was given an Officejet 7410 All-in-one and told 'Black ink is OK. Color not so good. When I turned it on (not connected to the computer, it's wireless.) I got the 'error Remove and check...


The cartridge u are using must be HP97 (color)...

As for the solution;

1. Open up the door (cartridge will be centered)

2. Unplug the power cord

3. Pull out the cartridge

4. Wipe out the cartridge circuit part with soft tissue or paper towel.

5. And put it back

6. Plug the power again.

If above method is not working, then it has to do with cartridge problem..
(circuit part may be short most likely, especially when you used competible or refilled cartridge)

For next time, try easier way to save your $$.
http://www.youtube.com/watch?v=ubmHgAtHUds



Jul 11, 2011 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Error message is remove and check color cartridge. tried to clean nozzles and checked that it was in securely.


clean the printer cartridge nozzle and carraige assembly with the spirit or clean soft cloth. also on the printer software there should be a maintenance menu , clean teh printer and do the mainetancne form there

Sep 28, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Error message says check color print cartridge. We've removed and reinstalled several times and the message is still there.


Remove the color cartridges and insure that the spring in not loose. Also look at the printer circuit in the back for pin holes.

Feb 01, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

HP 7410 printer displays error ''remove and check colour cartridge


I think that spring must have gotten loose that holds the cartridge in place, right hand side, put it back where it belongs, might want to compare with the other, black cartridge side.  Good Luck!

May 13, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Remove and check color cartridge


the internal circuit of the printer which connects the colour cartridge is gone faulty so this error.that internal circuit needs replaCEMENT.thanks

Dec 11, 2008 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

Printer does not recognize color cartridge for my HP OfficeJet 7410


Are you sure it's a genuine HP cartridge? Sometimes remanufactured cartridges aren't recognized by the printers. HP and others make them so that they have a chip inside that ensures only new genuine cartridges can be used. Try a new HP and see if that solves the problem. If you've already tried that one, then make sure the contacts in the printer are clean. If you still have a problem, then I'd say try a new printer!

Oct 19, 2008 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

"remove and check cartridge" error message


http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=buu02180&cc=in&lc=en&dlc=en

I resolved the "remove and check cartridge" issue after reading the instructions at the above address. Most importantly, I replaced both cartridges and the problem was resolved.
The color cartridge appeared to be the issue. It had been in for months and used infrequently.

May 30, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Repeated error message


Very Simple, Probably...

Just remove the cartridge and see if the metal spring clip has broken away from the right wall. If it has, inspect the gold colored circuit board at the back of the cartridge bay...there is probably a hole or dent where the clip slammed into it.

If you have these symptoms, go to HP, and go to the chat support window, describe your problem, and they will send you a replacement printer.

It's exactly what I did.

Jan 16, 2008 | HP OfficeJet 7410 All-In-One InkJet...

5 Answers

HP 7410


Sounds like a bad cartridge, you may want to try an original, it may be worth the cost instead of a new printer. First clean contacts on printer w/alcohool and put the cartridge back in. Not fixed try a new one may be worth the $40

Oct 09, 2007 | HP OfficeJet 7410 All-In-One InkJet...

4 Answers

HP Officejet 7410 All-In-One Printer


Try taping it. HP will not sell parts for that model. They are pretty stingy with inkjet/officejet parts. You can try HP.com and check for an exchange deal.

Aug 09, 2007 | HP OfficeJet 7410 All-In-One InkJet...

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