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Perhaps the CMY color heads need alignment. If you have not already done so, run a head alignment from the driver maintenance section. It will print out a page containing several lines and text, and request you select the closest-aligned images. After this is done, do another image print to check for improvements. Normally, the printer uses the black cartridge for text and the CMY inks for images (even for black on photo and specialty paper). So when you are printing normal text pages on plain paper, only the black ink is used. A good check for this would be to print a normal text page, but select photo paper in the driver to trick the printer into using the CMY inks to make a substitute black text page. If this looks ok, then you are having issues other than cartridge alignment.
any stripes are usually caused by imagining unit, first use the tool in front cover to clean laser glasses. inspect IU drums for stripes maybe youll need to change them. is the page coming out ok, but picture is printed crookedly ?
Depends on whether the "lines" are colored or just blank areas missing in the print . If it is blank areas , then most likely the laser scanner is dirty and the glass needs to be cleaned . If it is colored lines , then you most likely have a defective drum .