Question about Seagate 3TB Expansion External Desktop USB 3.0 Hard Drive

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Computer doesn't recognize hard drive

When hooked up with a usb cable, the usb icon shows up at the bottom of the page and then goes away. Blue light on drive starts to blink and drive doesn't show up on my computer until I unplug the usb cable and then the drive dissapeers again

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Is the drive greater than 2TB and you are using a 32-bit operating system? If the drive is greater than 2TB, you need a 64-bit operating system to be able to access it as a single drive. Right click on My Computer. If it doesn't say, it is probably a 32-bit operating system.

Posted on Dec 17, 2014

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Posted on Jan 02, 2017

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A blue and red flashing light and won't connect to computer


External hard drives not only provide additional storage space on a computer system but also allow data to be conveniently transported from one computer to another.


These drives typically plug right in to a port on the computer and function without any additional setup; however, if you are running into trouble where your external hard drive is not being detected, you must troubleshoot the situation to determine why the drive appears to be missing.


Check the USB connection running from the hard drive to your computer.

If the USB cable is not seated securely in the port, the computer will not detect the external drive.


Disconnect the USB cable from the computer and plug it into a different USB port. Occasionally, a USB port will fail to function with some hardware and changing the USB connection may correct this issue.


Switch from a USB to a Firewire cable connection, if possible.

The USB port on the hard drive may have died; if so, changing to a Firewire connection will resolve this issue.


Install the driver for the external device from the installation disc provided with the product. Older computer systems may require you to manually install this driver.


After inserting the installation CD, follow the prompts from the installation wizard to install the driver on your computer.


Restart the computer.

If you connected the external drive while the computer is powered down, it may not recognize the device when you turn on the computer.


After restarting the computer, connect the external drive to the system.

The drive should now be detected by your operating system.


Connect the external hard drive to a power source and then plug it into your PC computer using a USB or Firewire cable.


Log on to your PC computer using an account with administrative privileges.

Open the Start menu and click on the "Control Panel" icon.


Open the "Administrative Tools" folder and then double-click on the "Computer Management" icon.


Select "Disk Management" from the list of options on left side of the window.


Right-click on the drive you want your computer to recognize and select "Change Drive Letter and Paths."


Select a drive letter for the external hard drive to be recognized as and click "OK."

The drive will now appear in My Computer.


Hope this helps.

Nov 22, 2012 | NexxTech new 3.5-inch hard drive enclosure...

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The blue light stayes on all the time and it dosent show it hooked up on computer it has a lot of my pictures on it what can I do? please help me. Model 96300-40001-001 how can you get your pictures and...


Either the external USB interface is damaged (non-fatal) or the internal drive is having an issue.
If you know what you are doing, you can remove the drive from the casing and mount it internally in a PC and hopefully retrieve your data that way.
If you aren't tech savvy, you may want to try a place like www.SuperTech-IT.com to send the drive in for data recovery.

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1 Answer

When I turn on my 2 terabyte LaCie DD3US external hard drive, disk appears to rotate but I get a red light along with the blue, and clicking noises, and the drive's icon doesn't show on my iMac...


If the device doesn't show up in Mac System Profiler at all or as an unknown device:
The symptoms indicate there is a problem with the drive, how it is connected, or with the computer used for troubleshooting. The next best step is to change physical variables, and find a simpler problem than a broken product.
  • Change the data cable (USB, FireWire, Ethernet, etc.) A failure in the cable can cause this issue.
  • Change the external power supply or cable. If possible, obtain another power cabling to see if the problem is in that component. On drives that are powered via USB or Firewire, try using the included power sharing cable and connect it to another port.
  • Change the computer you are using. Computer problems can manifest themselves in many ways. Even if the computer appears to be working properly, this is a worthwhile test. Try it on a friend's computer and see if it works fine.
If the tests above don't help, it's possible that the drive was either dropped while running, had a hard drive 'head crash' or the circuitry inside the drive is fried.
Hope this helps!

Jun 20, 2011 | Computers & Internet

2 Answers

Drive is not working. When you turn it on the blue light lights up but then goes off. The red light on the back stays on but the CPU does not recognize it. I have changed USB ports but it still doesn't...


please right click computer then Manager under storage, click Disk management. if you see you usb drive there, simply right click on it and format to exfat. fat32,or ntfs. if it doesn't show up, it pretty much shows that it needs an upgrade.

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1 Answer

I just purchased a Seagate External hard drive and have never used an external hard drive. It didn't come with ''dummies'' instructions. when I send something to the drive, do I delete, uninstall from the...


If you plan to just use an external drive and leave it hooked up, if you reboot your computer with the drive connected via a usb or whatever cable you need, the computer should recognize it and it should be available right away. If you are using a pc, you can go to the "my computer" folder to see if it shows up, on a mac, simply look on the desktop for another harddrive icon.
You can designate where you want to store created documents during your save process. Look for the drive letter or name when you go to save your dox.

hope that makes it clearer than "mud"..
hope I didn't confuse you more...
K

Aug 05, 2009 | Computers & Internet

2 Answers

SmartDisk turns on, has a blue light but shows no icons. I was in the process of copying from my camera. I turned on the SmartDisk, it showed a file icon and the HDD icon. I pressed copy and it...


I had the same problem but it felt like the drive was working. I took a chance, inserterd a 4GB CF card, and pressed the copy button. I hoped it would shut off after the copy was made due to the 30 second inactiviy timeout. After about 10 minutes, the blue backlight to turned off and it powered down. I plugged the Photobank into a laptop via USB cable and checked the original CF card files against the Photobank files. Success! All files were copied!

Jun 17, 2009 | SmartDisk PhotoBank PB40 40 GB USB 2.0...

1 Answer

My computer has ceased to recognize the drive.


you should check that the connecting cables are connected properly to the mother board.

May 13, 2008 | Acomdata (HD250UE5-72) (HD250UE572) 250 GB...

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Not being recognized on any computer


The internal silicon chipset has been corrupted.
Did you try to use your folders within the the drive.If you did,this corrupts the deep set memory.
Unit is now U/S.Sorry

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