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Have you turned the steam valve off tightly and cracked the knob inside allowing it to turn on the brass spindle.Try pulling the knob off and turning the spindle with a pair of pliers or a small adjustable spanner.If the spindle keeps turning you may have sheared the spindle off inside.If this is the case you will need a new steam valve complete as they are not repairable.Steam valve cost about 35 Tools required 5 mm alan key and 17 mm spanner for steam pipe
Do you mean the spindle on the back of the round knob? If this is the case then you simply need a new knob from the manufacures as the bit that fits over the pin coming out of the machine is a one peice moulded item. If you are very nice to customer services at Kenwood, they may send you one for free. Next time be a wee bit more careful not to knock the control knob as it is quite delicate.
IF on the other hand it is the volume spindle couming out of the unit, then yes this is a whole item replacement. This will need to be repaired by either a accredited Kenwood repair agent or a competent repair shop depending on whether this item is still under gaurantee or not.
HI,and a merry Xmas.
Yes it is repairable, it is going to be one of two things.
1--the control knob is cracked or broken causing it to twist round without turning the control.
2--the spindle on the control is broken or loose inside the switch.
Pull the knob off, and see if yopu can turn the switch on and off with a pair of grips or pliers.
This way it will enable you tell if it is just the knob or the switch that is faulty.
It is possible the knob is slipping round and not turning the spindle of the switch, or the spindle is broken inside the switch, or the switch is partially seized up.
Pull the kjnob off the switch, and try turning it on wioth pair of pliers or grips, if that works, then the switch is probably o/k.
Also spray some WD40 onto the switch spindle, and inside the switch.
Please leave feedback.
I would advise you to call Kitchenaid Customer Service. They would be able to send you a replacement timer knob at no cost. You may simply pull off the broken timer knob, and the new knob will snap in with ease.
Their toll free telephone number is 1800-541-6390.