Question about Janome America Inc 6500P Memory Craft Sewing Machine JAN015

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Hello my janome memorycraft 6500 will not sew. As soon as I lower the needle and start to sew the machine needle shudders and it jams.

I took the bobbin case apart and cleaned it all as per the manual and checked the needle and threading and everything seem OK. Can you please suggest something as I am in the middle of a project that I would like to finish as soon as possible. Thank you, Marie

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Did you try changing the needle. Sometimes the needle can be slightly bent or blunt and we cant see it. Also, are you using the correct needle for the fabric you are sewing. What size needle are you using and what fabric are you sewing. Sometimes, also, changing to a new bobbin can help, don't know why, just does.

Posted on May 15, 2014

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Try these suggestions
use a new needle
check to see if the top thread has come off the top thread take up lever
make sure the bobbin is turned the right way in the bobbin case

Posted on Apr 29, 2014

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If you took the bobbin case out to clean, make sure you put it back correctly. This is very easy to not put back correctly, also make sure the bobbin is wound correctly. Sometimes, I use air spray like for computer cleaning and use it in the bobbin area and threading area. All you need is a little spec of dust to throw it off.

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Janome memory craft 6500 sewing machine...all of a sudden, the bobbin thread does not attach itself to the needle thread...i have taken off the plate, cleaned out the dust, rethreaded both top and bottom...


Has the bobbin case dislodged and moved? there should be two red marks one on the bobbin case and one on the outer holder, are they lining up? Sometimes as these cases are held by a magnet, they will get dislodged and move slightly, especially in a jam up.
Take out the bobbin case and clean under it, then replace it matching up the red marks.

10_17_2011_5_44_09_am.jpg

If the bobbin case has actaully been struck by the needle during a dislodgement, it may well pierce the bobbin case plastic, look for burring or marks on the outer flange area. If this has occured, the thread may catch on the burr as it comes over the bobbin and jam again.

You can buy a new bobbin case if yours is damaged or maybe just file the burring with an emery board (remove it from the machine first of course).

Lastly, check your needle hasn't been bent, burred, or put in backwards, any of these can prevent a stitch from forming.

If all the above fails, then it is possible that the timing has been knocked out and you will need to get it serviced by a technician.

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Do you have your manual for this machine? I think that the Janomes have a feature where you can stitch without the foot control at all. I know its in the manual for my 1600P, maybe check the index on yours. But if there is a problem and its still in the warranty period, Janome should still repair it even if the dealership is gone.

Have you tried to contact Janome head office in your country? They should have a technial expert who can help you. There is also an online forum on their website. Just start here http://content.janome.com/index.cfm/ContactUs , there is a machine help email address. If you are not in the USA, then go to your country's Janome website, then "Contact Us" to find a phone number or email.

I would persist with the machine as I think the 6500 was a good featured model.

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Have you removed the bobbin holder and then put it back in lining up the little red markings on the right hand side? If the case has moved slightly then it will keep jamming and the bobbin thread won't clear to form a stitch. The case is held in place by a magnet and a stopper but it will dislodge if you have a bad thread jam, then it keeps happening even if you have removed all the thread because its not in position.

Check this solution for image how to remove and replace the bobbin case. http://www.fixya.com/support/t9289728-bobbin_seems

When you take out the bobbin case, carefully inspect it for any damage and burrs in the black plastic, if there are any then file them carefully out with a nail file or fine sandpaper, a burr will keep catching thread too. Or you may actually need to replace the bobbin holder if it has been pierced by the needle badly, they are about $35 or so.

You may also want to get it serviced. On my 6500 during its last service the technician added a little piece that is a Janome "after sale replacement" part. It is slightly longer than the standard part, and is a little metal bit on the left hand side of the rotary hook area which is holding the bobbin holder in place better. Haven't had a major jam up since this was fitted so you may want to get this fitted on yours too.

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