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Changed offices, but the functions on the phone didn't move with me

Two people switched offices and took their phone with them (the tags are all pre-printed on the phone buttons) but the functionality didn't change.

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  • Scott Cuddy
    Scott Cuddy Mar 31, 2014

    When I use FEATURE *0, and then press the INTERCOM button, the phones display the extension and username of the person who used to be in that office. I am trying to use the SET RELOCATION function now. I used it previously, but I didn't have both phones that were going to move plugged in.

  • Scott Cuddy
    Scott Cuddy Mar 31, 2014

    I used SET RELOCATION again and everything is working well.

  • Scott Cuddy
    Scott Cuddy Mar 31, 2014

    For future reference for other users

  • Scott Cuddy
    Scott Cuddy Mar 31, 2014

    1) FEATURE **266344, Password 266344, 2) SYSTEM PROGRAMMING 3) FEATURE SETTINGS 4) SET RELOCATION change to yes, 5) Wait 5 minutes 6) Disconnect and Reconnect all phones to be moved, 7) Re-set SET RELOCATION to No.

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Key Pressed : Key presses phone appears to see
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3 : 3 then left soft key
6 : 6 then right soft key
9 : 9 then back
c : c then #
left soft key : 3 then left soft key
right soft key : 6 then right soft key

(All the other keys worked correctly)

As I didn’t know what was causing this I attempted to move all data stored on the phone to the memorystick so I could master reset and possibly reflash, although after this I returned to the homescreen to find all keys had started functioning correctly again,

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What do you mean their phones do not work when transfering to them... their phones still are working, but they might be different extensions now.

If you goto a set, and do a FEATURE * 0, and then press their intercom button, and see what extension comes up.

Lets check the system programming for autoset relocate:
-> get into the system
-> find SYSTEM PROGRAMMING and enter
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(when autoset relocation is set to yes, the telephone sets become smart phones, meaning when you move the sets- the extension(s) and buttons follow the set; if it set to no, the programming remains in the room/jack/port.)

There are a couple of options; but the easiest is to get the people to put back their phones to where they were, go into system programming after everyone put their phones back, turn Set Relocation to YES... and then get them to move the sets to their new offices... the phones will take sometime to come up(flashing alot longer than usual), that is because the system is reprogramming the sets to their new port assignment.

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