Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer

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Printer officejet pro 8600 cartrige 951 is full but printer thinks its empty. how to reset printer

Printer needs to be reset

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  • sfstrong1
    sfstrong1 Apr 01, 2014

    This is a OEM cartridge that I refilled and its not the kind that has the pump that you can put the paper in.

  • sfstrong1
    sfstrong1 Apr 09, 2014

    I put the starter cartridge back in and now its printing again. Maybe

  • sfstrong1
    sfstrong1 Apr 09, 2014

    Maybe I should fill that cartridge?

×

2 Answers

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  • HP Expert
  • 307 Answers

For HP 950/951 ink cartridge error message "Depleted Cartridge", we need to know if you replaced the smart chip. The HP OJ PRO 8100 and 8600 series printer models require either a new ink cartridge, a cartridge with a new smart chip installed or you need to perform a cartridge rotation (i.e. install spare/empty cartridge into printer for 25 seconds, then install your refilled ink cartridge - see video below).

CARTRIDGE SWAP VIDEO INSTRUCTIONS: http://www.youtube.com/watch?v=uKfGFn1-yxI

NOTE 1: Typically refilled HP 950 or HP 951 ink cartridges which have new replacement chips attached to base of cartridge, will provide ink level tracking but will display a one-time nuisance message (i.e. "Non-genuine ink cartridge installed", etc.) following initial refilled ink cartridge installation. You may simply clear the message by pressing 'Ok', 'Continue', 'Dismiss' or similar. Cartridges may be refilled at any of our retail locations - see list below.

To confirm that the suspect ink cartridge received the proper 'green colored' replacement chip, please refer to video/picture on our support site: http://inkjet411.com/?page_id=1999

NOTE 2: For printer error messages "No ink", "Empty or Depleted" alert messages this type of error normally indicates the cartridge is nearly out of ink (i.e. once an ink level falls below ~3 or 4% ink remaining this error message will be displayed). However, if this alert message is displayed with a full cartridge then there could be another issue such as a missing replacement chip, an incorrectly placed chip or a malfunctioning chip*.

An HP 950 or HP 951 "Ink Cartridge Depleted" message can be observed (printer will cease print operations) when an ink cartridge 'really is' out of ink. HP has small sensors which look into the bottom of the ink tank to ensure ink is present. Typically you will receive 'Low Ink Warning' messages just before this occurs.

Since the printer monitors ink usage/drop counts, it will display the 'Ink Sensor Warning' messages when it 'predicts' the cartridge should be out of ink, but these messages can be temporarily ignored and you may continue printing. Eventually the 'Cartridge(s) Depleted' alert message will be displayed when the cartridge truly is out of ink.


NOTE 3: For "Unrecognized Cartridge" alert messages (with a full cartridge) then this is either a missing replacement chip, an incorrectly placed chip, a malfunctioning chip* or there is ink residue on either the cartridge's smart chip contact surface or there is a connectivity problem between the cartridge's chip and the PRINTHEAD (inside the printer).

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ADDITIONAL HP 950 / 951 CARTRIDGE ERRORS & DIAGNOSTICS

If you observe the error message "One of more ink cartridges may be missing or damaged", "Cartridge Damaged", or "Ink Cartridge Failure", "The following cartridges are not intended for use in this Printer", etc. then the printer is not recognizing the installation of the refilled ink cartridge(s) or 'smart chip' which is affixed to the rear side of ink cartridge is causing the detection issue. This type of issue can also be caused by a bent pin on the PRINTHEAD assembly or one (or more) electrical contacts are dirty on the PRINTHEAD assembly (especially if the same error occurs with a brand new HP ink cartridge).

(1) It is first suggested you remove the respective ink cartridge from the printer and thoroughly clean the cartridge's smart chip's gold contacts/electrical surfaces using an isopropyl dampened lint-free towel. Ensure no ink residue is present on surface of the chip. Also ensure the chip is located in the proper position. Please refer to the 2nd photo on the following Inkjet411 support page - carefully inspect chip position to ensure it was properly placed: http://inkjet411.com/?page_id=1999 Following cartridge 'smart chip' gold contact cleaning, please re-install the ink cartridge and retest.

(2) Remove PRINTHEAD from printer and inspect for damage to contact pin(s) on the INSIDE OF THE PRINTHEAD ASSEMBLY. Please refer to printhead removal procedure below for reference. Often, you can gently bend the pin back into position to correct the issue.

REFERENCE: HP Officejet PRO 8600 Printhead Removal & Replacement Procedure:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02871867

-----------------------

INK REFILL SERVICES:

Costco USA Ink Refill Service (465+ stores): http://www.costcoinkjetrefill.com
Costco Canada Ink Refill Service (75+ stores): http://www.ca.costcoinkjetrefill.com
Costco Mexico Ink Refill Service (35+ stores): http://es.costcoinkjetrefill.com/
Costco United Kingdom (7 stores): http://uk.costcoinkjetrefill.com/
Fry's Electronics (34 stores): http://www.frys.com/ads/page195
Best Buy Canada (13 stores): www.geeksquad.ca/inkrefill/
10 Major Universities in USA & Canada*
Auchan France (7 stores)
Ink Cartridge Refill Store Map Locator: http://www.go2ris.com/

------------------------

INK CARTRIDGE PURCHASE (US RESIDENTS ONLY):

If you are unable to find a refill store close to you and you are trying to cut ink costs, may we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $20 (purchases available for US Residents only). These are original HP 950 & 951 ink cartridges which have been refilled and have been electrically bench tested (where applicable) to confirm performance.

Otherwise, here is a link to all of our retail ink cartridge refill stores:
http://inkjet411.com/?page_id=483

------------------------

Please let us know if the provided suggestion above do not remedy the current error condition. For any additional questions please contact us directly: Inkjet411help@gmail.com

Posted on Apr 01, 2015

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  • HP Expert
  • 146 Answers

Use only new cartidge. Its the best thing you can do if you want your printer work fine with no trouble.

Posted on Apr 13, 2014

6 Suggested Answers

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Posted on Jan 02, 2017

  • 17 Answers

SOURCE: I refilled HP 88 cartridge but printer (Officejet

Under the cartridge is a black like pump - on a new cartridge this is hard and rests firmly on an area inside your printer. As you print, the pump becomes softer - this is how the printer determines it is empty. Once refilled, the pump does not get back to the original state. Open the bottom of the cartridge and put a firm solid piece of folded paper in there - make sure it is steady and re-close cartridge. It will now read as full but may also show full - judge ink levels by the quality of print. Also make sure chip has not expired.

Posted on Feb 17, 2010

websnail
  • 419 Answers

SOURCE: HP Officejet Pro L7780 sucking out ink of new ink cartridge

Is this a refillable cartridge you're using or a genuine HP OEM...

If it's a CIS, refillable or some kind of cartridge which is not made by HP then chances are the ink nozzle has failed and allowed the yellow ink to leak everywhere...

There are a lot of problems with these 3rd party cartridges and I would never recommend using anything other than a refilled HP cartridge or a genuine one.

Hope that helps.

Martin

Posted on Jul 11, 2009

ctf1800
  • 4402 Answers

SOURCE: HP Officejet 6210 All In One inkjet printer reset types

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00060793

Posted on Jan 15, 2008

  • 1 Answer

SOURCE: OfficeJet Pro K5400...ink cartridge

Er, NO.
The answer to the above question is clearly misleading.
If you consult the documentation for your HP K5400, which can also be found online, you will find that the printer cartridge lights also blink when the print heads require replacing.
If you have replaced the cartridge and the light still flashes, this is the most common solution. Replace the print heads.
Unfortunately because the printer is badly designed, there is no way of indicating this, and you will have troubles if you attempt to get the HP Toolbox or any other diagnostic tools working.
Good luck!

Posted on Feb 22, 2010

  • 1 Answer

SOURCE: Hp officejet pro L7780

I just did the full resetting, hold # + 9 while is on (is what i did) and i unplug the power cord just one is back of the printer, and released for a while to connect again power cord, so when printer star back on, i hold again # + 9 for a 15 seconds, and power off for a moment, later push the power bottom and start a blue screen with FULL RVRAM something like that, leave the printer , is gonne make alignments and so on , so after 10-15 minutes AWSOME , factory reset setting, GOOD LUCK

Posted on Dec 30, 2010

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Refilled ink cartrige still showing empty is their any way to reset printer


Regarding your HP Officjet Pro 8600 printer and refilled HP 950/951 ink cartridges and the "low ink" messages. Depending on your ink refiller (or if you did it yourself?), a replacement chip may or may not have been installed with the recently refilled cartridge(s). Refer to picture on our support site to first determine which type of cartridge configuration you have, then refer to the applicable section to address the current cartridge error(s) or printer issues.
http://inkjet411.com/?page_id=1999

NOTE: Costco USA's Ink Refill service now 'chips' all refilled ink cartridges which fully restores all functions to that of a regular HP (OEM) ink cartridge and customer experience. For USA ink refill store locations and details on ink refill pricing:

Costco USA Ink Refill Service (all 453+ stores): http://www.costcoinkjetrefill.com

Fry's Electronics Ink Refill Service (all 34 stores): http://www.frys.com/ads/page51

Micro Center Ink Refill Service: http://www.microcenter.com/site/content/refill-service.aspx


Refer to Section A if your refiller attached a new replacement chip (green in color) onto the cartridge. Refer to Section B if only the original HP chip is attached.

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CAUTION: Be advised, the use of compatible/clone cartridges (i.e. sold thru the internet from China) are known to be problematic and may cause printer errors and/or permanent PRINTHEAD failures (due to incompatible ink formulations). We do NOT suggest refilling these types of ink cartridges.....refilling of original/genuine ink cartridges is only suggested! HP original/genuine ink cartridges can be identified by the visible HP logo on the front label of the cartridge.

HP 950/951 Ink Refilling & Additional Cautions:
http://www.youtube.com/watch?v=zOCC3h0OFiI

----

Questions regarding the use of refilled ink cartridges: http://www.inkjet411.com

For any additional questions please contact us directly: Inkjet411help@gmail.com

-Thank you

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Hmmm, you could either contact a local HP printer support/repair facility or find a find a buddy who is good at reattaching the ZIF (zero insertion force) connectors - be careful !!

For information on North American ink refill services (for your HP950/951 ink cartridges) at a major retailer near you (should you wish to save ~50% on ink costs), general printing problem resolutions or advanced HP printer diagnosis procedures (advanced cartridge diagnostic tests/cartridge error bypass & printer reset methods, etc.), please visit Inkjet411: http://www.inkjet411.com

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