Nokia e65 Cellular Phone Logo
Posted on Jun 15, 2009
Answered by a Fixya Expert

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Nokia e65 phone is stuck on offline mode.

Phone switches on in offline mode. When I try to activate general profile, it says "Insert sim card" even when the sim card is properly inserted. I checked my sim card on another phone and it works, tried another sim card on the e65 - same problem!

  • Anonymous Mar 17, 2014

    I can not get it out of safe mode now it is saying on SIM card ,after I took it to AT&T store and they did nothing to help

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  • Posted on Jun 15, 2009
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Hi thanks for using fixya!

On this kind of error, I suggest you should bring your Nokia E65 to a Nokia Care Center in your area to further check the software error.

If you need further assistance, let me know. Please rate me! thanks!

  • Anonymous Jun 15, 2009

    hi thanks for using fixya!



    On this kind of error, I suggest you should bring your Nokia E65 to a Nokia Care Center in your area to further check the software error.



    If you need further assistance, let me know. Please rate me! thanks!

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  • Posted on Jun 11, 2013
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My 6720 nokia phone has gone into offline mode and can not get it back online can you please help as this is a company phone, i have tried taking sim card out, and memory card out, still does not work

This problem occur when the phone gets dropped on a high place, water damage or setting on your mobile is changed.

Please follow this basic solution :

1. with the sim inserted on your phone, go to profile and select GENERAL. might you accidentally set your profile to offline mode.

2. check the simcard socket if its clean or well align,might corrosion is the problem that's why the sim fails to recognized.

3. Also clean the simcard itself using an pencil eraser.

4. align the battery terminal,might the power supply is not sufficient if the ground (middle terminal) doesn't reach the battery interface. as well as clean the battery connector.

If the above method doesn't work,consult a mobile service center for assistance,maybe the sim IC or some components related to insert sim problem maybe damage.


Good luck...
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My dear,
Just select settings, profile select the offline mode and it will be activated.
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offline may mean that the Sim Card was not correctly placed or a fall or shock on the phone has requested you to switch to offline mode and thus you are on that mode. This can be cured by turning off the phone and removing and putting back the Sim Card. You can also just change the settings to General if you had earlier inadvetently chosed the offline mode.
just try this one!!! first you do is to click the power switch for 1 sec. then it appears: switch off,lock key pad,general,silent,etc. you will see a offline word in the screen.... just choose general profile.... and this words will appear "phone is currently in offline mode. change profile to access network?" just choose yes.. i hope it will help your problem....
please rate :)
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I have a Nokia E65. I recently took my sim out to put in another sim and when I put the new sim in i turned the phone on and it says its offline. I tried to switch the profile from offline to general but...

I had the same problem with Nokia E66. Just a problem of SIM card contact points. Slide a piece of paper on top of your SIM card and put SIM-card paper back in the slot. The contact points work again. R.
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Is your sim locked? your phone might be in flight mode, switch to a different profile such as meeting, general or silent.
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Nokia e65 stuck in offline mode.

step 1>switch off your phone and turn it on again
step2>you should get a respond <: continue in offline mode>: select no
finally, i believe that everything should be ok.
if it doesn't there is alternative 2???/////


ALTERNATIVE TWO: this is useful for those who got INSERT SIM CARD RESPONSE.

WHY INSERT SIM CARD PROBLEM ?
my phone is 1yr and 6 months now and i discovered that as you remove and replace your Sim card numerous times, there is a big possibility that Sim card port will get expanded.

SOLUTION is very simple:.>>:1. buy a black solo tape
2. place it at the outer part of the sim card and use blade to cut exactly the same shape as the sim card.
3. finally stick the tape.



WARNING>>?do not stick the tape on where you have the Sim card service sensors.make use of your brain.
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