Question about Skype IM

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I subscribed for a new account: three months unlimited calls worldwide. I noticed that when I inserted the number of my credit card for the new account, you have also renewed my previous account- pay as you speak with a minimum downpayment of 10 Euro + IVA- PLease cancel the pay as you speak account and trannsfer remaining balance on the three month unlimited calls worldwide account

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  • bvitagliano Jun 15, 2009

    I am not at all happy with this reply: It is impossible to contact skype directely and your assistence was suggested by skype. I only have one credit card and am single. Do I have to cancel skype contact all together? It is simply ridicoulus that I get this suggestion from a skype expert!

  • bvitagliano Jun 16, 2009

    I do not accept your reply, simply because I got the number of your (FYXA ?) site from the Skype website as a support for Skype. That is why I have also accepted to pay with credit card. What you write to me is simply ridicoulus and I feel betrayed, taken for a ride, one way to take money from me.



    Skype offers the subscription to unlimited number of calls to everybody, new and old customers. They have accepted my request and taken my money.



    SO, I DO NOT INTEND TO PAY YOU for your ridicoulus replies in which you tell me that you have nothing to do with Skype

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Hi and wecome to fixya.com

I suspect that the 3 month unlimited calls worldwide is only valid for new customers.

You will have to contact skype directly to get them solve the problem.

all I can suggest without being related to skype in anyway is to cancel your account or cancel the charge on your credit card. Then possibly use another credit card or for example your wifes details instead so that they don't revert back to your old account.

Thanks and good luck
Ekse




Posted on Jun 15, 2009

  • 1 more comment 
  • Ekse Jun 15, 2009

    Fixya.com is not related or affiliated with skype in anyway. You are not at official skype support.

    As we are not working for skype we have no access to skype to cancel any payments or related.

    we can't cancel anything or refund anything related to skype.

  • Ekse Jun 16, 2009

    Fixya is not related to skype and Skype WOULD NEVER direct you to fixya for billing support because no one here works for skype. Get a refund. email
    premium.support@fixya.com.request a refund.


    No one on this website can help you, because NO ONE works for skype here, NO ONE expect skype can refund your money on skype.


    This is like if you saw a stranger on the street and you asked him to refund your phone bill, does that make sense? That is exactly what fixya is. User to user support.

    Please get a refund, Why would you pay 10usd or more to get 10 euro refunded? that also does not make sense.


    email
    premium.support@fixya.com.request a refund.



  • Ekse Jun 16, 2009

    you need to be at http://support.skype.com Click on submit support request, it will most likely take you to search the database for answers first, then look on the bottom right corner and click on the submit support request again.

    There you receive support from skype, with no cost.

    I really want that you get a refund, and that you DON*T accept my solution, because you are simply in the wrong place and I have no idea who told you that you would get Billing support from here.

    We can solve most skype problems but noting related to billing, refunds etc because no one here works for skype.

    Contact skype for a support request above, get a refund of your 10usd, afterall who would pay 10usd to get 10 euro refunded?

    Thanks and I'm sorry about the bad news.

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