- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
What you have on the tv screen is a warning sign that your tv is currently updating its software. A hand holding a power plug with red circle on it says do not unplug the tv while its running the software update. The usual time for the update to finish is 60 minutes. It may took more than 60 minutes if you have a slow internet speed. This is normal especially if you are running the software update for the first time during the initial setup. The next time tv performs software updates it will take shorter time.
However, if the updates took more than two hours, the tv may be frozen. You can unplug and plug it back in and start from the initial setup again.
On some rare occasion, the tv may not proceed with the initial setup. You may have to turn off your modem to complete the initial setup. when initial setup is done, connect your tv to network and run software update again.
I presume you are unable to activate the on screen menu after the picture goes, if you can then heat for setup or initial set up and factory reset and see if that clears the problem.
My guess would be it needs a service engineer to look at it there may be a faulty part which fails shortly after power up. If by Off it is just in standby then try pulling the plug out for an hour to let it cool down then if that works do a factory reset to clear any software problems.
My TV had the same problem. I called Sony yesterday and they told me to reset the TV. I did so yesterday, and it seemed to work. Here is the transcript with instructions: Please turn ON the TV.
While holding down the RESET button on the Remote control, press the POWER button on the TV.
The TV will turn itself OFF, then back ON again.
Release the RESET button.The TV will go thru the initial setup, and should work normal.
This is due to problem in deflection area and power supply section malfunction. Make one general service by technical person immediately to avoid major transformer failure problem. Since this is initial stage, the cost of repair is probably less.