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My Dell had the same problem now it is working perfectly check the routers IP adress type that in to the computer's webrowser not the laptop's. Then work from there and find it's network key (WEP KEY or WPA KEY). Then on your laptop search for a wireless access point make sure it is your routers one and select it then enter it's network key. ( The routers WEP KEY or WPA KEY) . After in the tool bar it will show a monitor with a ellow bubble moving ths means it is aquiring the network address. When it is done you will know. HAVE FUN SURFING THE NET!