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This could be 1 of many issues, usually the Steam pump (black or blue) is corroded and no longer vibrating correctly, the pump could be blocked, the pipe work after pump but before boiler could be blocked, the steam boiler could be blocked, the pipe work after steam boiler but before the steam tap could be blocked, the steam tap could be blocked, and also the milk nozzle could be blocked, if you feel competent to take it apart, it is easy to fix but if not take the machine to local service agent.
This is the easiest repair you will make. Turn machine upside down. Remove screw located in center of shower head (round screen-like thing in brew head). Rubber steam ring can now be lifted out, or it will come out with the shower head. Position new one onto shower head and screw back in. Done.
I was having the same problem. No steam out the bottom. I took the whole thing apart and cleaned it...inside and the mop heads. I now get water to the heads but steam is still coming out the sides of the unit and leaking. I took it apart again and this time had my husband look at it. He found a tube with a spring in it...the spring had punctured the side of the tube and was leaking inside the machine! I am really upset by this as the machine never really worked right from the beginning but I really did not know it was not supposed to work this way. Now the machine is over a year old. I will be calling tomorrow and complaining but am not very optimistic that they will do anything and from what I have been reading will NEVER buy another one!
I had a similar problem with my machine. Too much steam into/onto the "motherboard" will damage the board and the repair will be even more. The source of my steam problem was the steam valve o-rings. There are 4 o-rings that wear with time and start leaking. The rings are difficult to purchase as they are a unique size. I found a coffee place that repaired machines and they claimed they didn't have any that size. I think they wanted me to let them replace/repair my machine. I wound up ordering a new steam valve for approx $50. and it came with new o-rings. That was actually cheaper than my continuing to order o-rings and paying high shipping costs. Anyway, it is very easy to take apart the machine and repair/replace the o-rings yourself. I have a series of pictures I took when I did mine and I can e-mail them to you if you are interested. I continued to make coffee with mine in the duration, I just did not use the steam function.
First all of your water drips out and then steam comes out the brewhead. (usually only when you select steam to froth milk) This leaves a very limited amount of steam to froth milk with and makes a mess. While it may be too late to help you, I have three machines that are doing the same thing. There is a checkball and spring assembly in the boiler section called the "aqua stop" that is leaking by. (it gets gunked up with minerals) I pulled one machine apart and had to destroy it to get the "aqua stop" assembly apart. It may be easier to buy a new boiler for $80 (cheaper than new) but I cannot remember the website I found to buy the boiler. A good clean and soak with vinegar (possibly more than once) may work to dissolve the mineral buildup. Good luck.