Question about Samsung Pleomax Computers & Internet
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Posted on Jan 02, 2017
The external storage device has several major components:
* USB cable
* external power-supply
* disk-drive inside the enclosure
* USB-to-disk-drive adapter inside the enclosure.
Try a different USB cable.
Try a different USB port on your computer.
Try a USB port on a different computer.
Take a multi-meter, and measure the output voltage/amperage of the power-supply,
and compare with the specifications on the label of the power-supply.
Open the enclosure, and remove the disk-drive, and attach it as a "slave" drive in a desktop computer, to see if bypassing the USB-to-disk-drive adapter bypasses the problem.
Look at the label on the disk-drive, for manufacturer, product-number, serial-number, and manufacture date. Access the manufacturer's web-site, and use "check warranty status" to see if the warranty still is valid. If so, the drive can be replaced, at minimal cost to you.
Buy a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.
Search online for a professional "data recovery service". For a significant fee, they can repair your disk-drive, just long-enough to copy your files to a new disk-drive.
Posted on Nov 04, 2010
I have the SAME problem, and SAMSUNG does NOT care ONE bit about helping customers. THE Only thing you can try is sending a REQUEST for HELP at Samsung Semiconductors
"Contact us" http://www.samsung.com/global/business/semiconductor/footer/Footer_ContactUs.html
THEY probably will NOT even respond... but hopefully Samsung will STOP selling their JUNK to US Consumers. FOR SURE do not waste another DIME on any SAMSUNG "junk" in the future. WE HAVE BOTH LEARNED OUR LESSON!!
You may look for a Samsung distributor in YOUR state at all US locations
BEST OF LUCK to Samsung customers. NOTHING WORKS and Samsung does NOT care!!
Posted on Jan 30, 2011
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