Question about HP LaserJet 2430dtn Printer

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Hp 2430dtn backdoor paper jam when I put a new cartridge in, motor will not turn on

When we installed a new cartridge we got the backdoor paper jam error message but the printer worked fine with no paper jam until we installed a new cartridge. After that the printer would not work at all, the motor does not turn on.

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  • 316 Answers

Silly questions first: did you remove the seal before fitting the cartridge? Second, if you still have the original cartridge try swapping it for the new one and try again. It may be that the cartridge is faulty - it does happen.
The cartridge you have should have the number Q6511A or Q6511X, if it doesn't you may have been given the wrong cartridge. Another possibility is that you have paper caught in the duplexer tray. That is accessed by removing the paper tray 2 and dropping down a flap inside. remove anything still in there and restart the printer.

Posted on Mar 30, 2014

Testimonial: "I removed the seal, the cartridge is the correct one and when I put the old cartridge back in I still had the same problem. Nothing is caught anywhere. The printer was working perfectly until I changed the cartridge, it is a non-HP cartridge but I have used the same type many times before without any problems."

  •  Andrew Henderson
    Andrew Henderson Apr 03, 2014

    Hello Mary, If the machine failed to start warming up when you re-inserted the original cartridge, I would guess you have a major fault. The machine should power up even if there is not a cartridge present.

  •  Andrew Henderson
    Andrew Henderson Apr 03, 2014

    After-market cartridges (compatibles and refills) are not the issue, unless of course the cartridge was incorrectly re-assembled. If the machine powers up but doesn't recognise either of your cartridges, you probably have an electronics fault. If the machine fails to power up - try changing the power cable, and if no good take it to a technician to check the main board fuses. Beyond that I am out of ideas. Good Luck.



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SOURCE: paper jam (missfeed) message when using the printer hp psc 1510 all-in-one

HP's answer to your question.

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mine HP was acting the same way after a jam. I contacted hp and they told me it was a hardware issue and that I would need to purchase a new printer. I found a KB on thier site for this issue. It involved removing both ink carts and then reseting the printer with the ink carts out. it seemed to work.

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SOURCE: HP Laser Jet 3055- "No print cartridge" message

This could also happen due to the censors.
Try these steps.

1. Take all the papers out from input tray.
2. Open the cart door & take the cart out,and let the door be open.
3. Turn Off the printer.
4. Clean the metal contacts on the cart.
5. Reinsert the papers & the cart.
6. Turn the printer on.

This could resolve the issue.
All the Best!!!!!!

Posted on Jan 09, 2009

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SOURCE: HP photosmart C4480 printer cartridge incompatible error

Well....I solved the problem......bought a new Canon printer!!

I tried everything...unplugging, cleaning everything that was mentioned above. I was onto HP online support several time, but they were absolutely no help at all...they basically told me that the cartridge must be damaged or ink dried up and to buy a new cartridge to see if the error persisted.....I don't think so!!!
I will never by HP again after having issues with the last two I have had. I love my new Canon printer it is EVERYTHING that HP wasnt.

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Daniel S
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SOURCE: Try to print but: get General Printer error 0x61000f6


This error comes due to carriage jam. Turn off the printer and unplug it from wall socket. Now, remove the cartridges and check for any dried up ink residue on cartridges on inside the carriage. Clean the cartridges contacts and carriage using a Q-tip dipped i alcohol. Let the carriage and cartridges dry before you plug in the printer.
Install the cartridges and check. If it still shows error then unplug the power cord coming to the printer without switching it off. Now, remove the rear door of the printer and check for any paper jams over there, remove if any. Wit for at least 15 seconds and plug in the power cord. Now check whether it is working.

Daniel Scott

Posted on Jun 22, 2010

Testimonial: "Thank you very much for the information. very helpful. I am sure this information will help other people as well. Thanks again. "

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My printer states "paper jam" although I don't see any paper. I bought new ink cartridges & it doesn't print the multi-color, only the black.

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I have several sheets of paper jammed in my printer and I can,t pull it out

Welcome to FixYa!

Don't try to pull out the jammed paper at the front panel of the printer. You might risk damaging your printer. Remove the jammed paper from the "Back Door" of the printer. The type of backdoor depends on what kind of HP printer you have. Below are 2 common backdoor of HP printers.

1. Press the Power button to turn on the printer.
2. While the printer is still on, disconnect the power cord from the rear of the printer.
3. Turn the printer so that the rear of it faces you.
4. Press in the tab on the left side of the rear door to release it. Then pull the door away from the printer to remove it.
5. Gently pull any jammed paper out of the rollers with your two hands.
6. Return back the back door. Gently push the door forward until it snaps into place.
7. Plug the power cord into the printer.
8. Turn the printer on again using the power button.

Note: Make sure to remove the jammed paper cautiously, any small pieces of paper left inside the printer might cause additional paper jam.

Some HP printers uses a latch to open the backdoor. Refer to the image below:
I hope that this will help you.
Thank you for using FixYa and keep me posted.

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Because the solution fix is very long i to post here 2 links.

1-Troubleshooting a 13.20 Paper Jam - LINK.
2-Clearing Jams - LINK.

If you need more help come back.Post / thumbs / testimonial are welcome!

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Hello sir;Track back the paper you pull through you will find a senser either stuck or come off, put it back property.

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Try this, make a print from the by-pass tray, does it go OK or jam??
If it jams then there is a problem with the paper feed from the tray.
If it jams then
1-check the drum and see if there is an image on it( you can put a mark on the edge to see if it's rotating, thus eliminating the drum unit)
2-same for the reg roller
3-check for labels ar foreign objects

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Have you checked the settings on the printer's menu. It should be under paper handling.

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Open door, clear carriage jam and press enter

If you have opened the paper moving roller, it may not be fitted properly.
There exist a circular timing strip on the left side of mechanism which actually senses the roller movement and position.
If the circular strip is not put properly between the sensors, the sensors willl read no movement even if the rollers are moving. Logically it means a 'jam' so it is dispalyed over.
Please place the circular strip properly between sensors.
The problem will be resolved.

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