Question about RCA Tablets & eReaders

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On button fell inside tablet.

Grandson went to turn on tablet and the button fell all the way inside tablet. Only 1 month old. Walmart won't do anything.

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I don't know what to do about Walmart, but perhaps you can fix, or work around the problem yourself. Tablets come apart easily, but you need to be careful. Take a very thin blade knife and gently pry around the edge of the screen. Work it up evenly, all the way around. With the screen off (it plugs into the main board), you should be able to locate the defective switch, in order to see if it is fixable. Perhaps it is broken, but you may be able to use a toothpick, or other object to activate the switch, after you take out the loose pieces, and reassemble the tablet. I doubt there is any way, short of a miracle, or someone very creative, to fix or find a replacement for the switch. Your next alternative is a new tablet. I hope this is helpful. Let me know if it is... or ask more questions. Thanks.

Posted on Mar 30, 2014

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Have you tried contacting the manufacturer's customer service? You really don't want to try taking the casing apart, unless you're experienced, you might never get it back together. If it was me, if it's just a month old, you should hurry and take it and the packaging and receipt back to walmart. Tell them you either want a new one or your money back. Immediately. Here's what their web page says about their return policy

"Returns Policy by Department Most items can be returned within 90 days of when you receive them. Items purchased on Walmart.com may be returned either to a store or by mail, unless stated otherwise in the list of exceptions below. See the departments below to find out if there are exceptions to the 90-day rule and for instructions on how to return certain types of items.
Items must be returned in the original manufacturer's packaging, so we recommend you keep your packaging for at least the first 90 days after purchase."
Good luck and be assertive.

Posted on Mar 30, 2014

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