Question about Sony Cyber-shot DSC-W55 Digital Camera

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My camera will turn on and the lens just goes in and out, i can't take a pic, i can view my pics though. The screen just says access.

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  • cchildress Jun 15, 2009

    Yes i am sure of that.

  • cchildress Jun 15, 2009

    My menu won't pull up, it tell me to turn off and on again and shows access and lens going in and out.

  • Lee Hodgson
    Lee Hodgson May 11, 2010

    Hi, have you checked to make sure the memory card or the internal memory isn't full?

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  • Sony Master
  • 4,806 Answers

Copy all your pics from the camera to a computer or your card, take the card out and use the camera's menu to format the camera or reset it, see if that helps.


Good luck

Posted on Jun 15, 2009

  • Lee Hodgson
    Lee Hodgson Jun 15, 2009

    Ok,
    Lets try a factory reset..............
    Turn the camera off and take the battery out (including AC power). move the power switch to the ON position and hold the power button for 15 seconds, then move the power switch to the OFF position and release the button, put the battery back in and power on the camera/
    NOTE: you will have to reset the time and date + any previous user settings.

    Good luck


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