Question about CyberPower CPH420P 4-Port USB Hub

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Usb hub not connecting to devices

I have an ac powered 4-port usb hub. The ac adapter is connected to a power source and it is plugged into a usb port on my computer. The blue light on the hub is lit, however the devices connected to the hub are not be recognized by my computer. It previously worked fine. It was disconnected and when reconnected does not work.
Thanks in advance for your assistace!

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Posted on Jan 02, 2017

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i have one of those hubs the ac adapter is output +5V, and current 0.2 - 2.5A, inside of connector is pos(+), outside is neg(-), input: 100 - 120 Vac and 0.45A Max

Posted on Oct 04, 2008

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bob_computer
  • 3153 Answers

SOURCE: 4 port HUB is connected. My computer doesn't show

The hubs usually show up in the hardware list and not as a seperate device. Only way to know it is there is to plug a usb device into it.

I devised these simple steps that tend to remedy quite a few issues with most USB portable / external hard drives and devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especialy true if you move a HUB to another port

If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further

Posted on Sep 05, 2009

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steve_con_70.jpg
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