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FYI Oster Toaster Oven: about 18 months ago after careful consideration we purchased a counter top toaster oven for the RV from WalMart. I have a 20+ year old Oster Kitchen Center and found easy access to repair parts a couple of years ago, very pleased.
Last trip out in the RV the timer knob stripped out after what I would describe as a couple of months of light use. Google'd the model in search of a replacement knob only to find many others had "been there, done that". The model is obsolete and no service parts are available.
The Oster customer service rep seemed finished at this point and asked if there was anything else she could do for me. I asked what I, a long time Oster customer, should do with the useless oven. After repeating the question rephrased several different ways she put me on hold.
She returned several minutes later to inform me that as a "one time" courtesy Oster would replace our out of warranty oven with a current model. The replacement unit would have no warranty or support from Oster.
She supplied the model number and gave us an Order #. Looking up the model number and checking reviews I have very low expectations for the replacement. Most comment as to the poor quality and reliability of this current model.
A perfect example of a manufacturer who once produced a quality produce but now sells cheap imported disposable products.
You *can* order parts from the manufacturer directly, but good luck
with that. The first time I called, and mind you their 1-800 # is a
quagmire of numeric menu selections before you ever get to talk to
someone, they said they would be happy to send me one but they were
out/backordered and that I should call back in 2 weeks. Instead of
putting me on some kind of list and sending me one when they got
more...Grrr! Then I tried calling back and made it, again, through the
menu maze only to find out they are in Eastern time. Super
But I also discovered that the flat head screwdriver is the best
temporary solution until I can get my hands on a replacement knob!