Question about Sony Cyber-shot® DSC-W120 Digital Camera

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I have a Cyber-Shot DSC-W120. When I go to turn it on, the screen stays black and the lens just goes in and out, then I get an error message to turn off camera and then turn it back on. This is a new camera and I would like to get it fixed. What can I do to make it work?

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Try Initializing the Camera. To initialize the Camera. First, press the Home button to display the Home menu. Then, select the Settings option in the Home menu. Then, select the Main Settings1 under the Settings option and set the Initialize under the Main Settings1.

If the issue still persits after initializing the Camera. Try Power Resetting the Camera. To Power Reset the Camera, first turn OFF the CAmera and remove the battery pack from the CAmera. Then, press and hold the Power button on the Camera for 30 seconds. Then, reinsert the battery pack in the Camera and check whether the issue is resolved.

If the issue still persists after performing all the steps provided above then service of the Camera is required.
If you purchased the Camera in the U.S open the link provided below to get the Camera repaired. The Camera should be send to the Factory service Center to get it repaired.

http://eservice.sony.com/webrma/web/index.do

Posted on Jun 16, 2009

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I followed these instructions, and they worked!!Thanks!!

Posted on Jun 12, 2010

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Posted on Jan 02, 2017

  • 8 Answers

SOURCE: Cannon cyber shot DSC-W120

If you contact with a service center they can change the lens. It is avaible as a spare part

Posted on Apr 08, 2009

  • 8 Answers

SOURCE: i dropped my cyber shot dsc-w120. now the lens is

The lens is avaible as a spare part. If you contact a service center they can help you

Posted on Apr 08, 2009

  • 107 Answers

SOURCE: Sony Cyber shot DSC W170 Digital Camera Fault

try this link...if removing the batteries as directed dosen't work, you may have to follow instructions on resetting your camera there is a link for this on that page...

http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=C91134&sliceId=1&docTypeID=DT_KNOWLEDGEARTICLES_1_1&dialogID=87750567&stateId=0%200%2087754787

Posted on Apr 17, 2009

  • 411 Answers

SOURCE: Sony Cyber-shot DSC-W150. when powering on the

allienment with the mother board and also failure of the sensors of the lens unit,so contact sony service

Posted on Mar 02, 2010

  • 11967 Answers

SOURCE: Cyber-Shot DSC-W120 won't turn on.

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Apr 16, 2010

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1 Answer

Sony Cyber Shot DSC-W120 My camera has been dropped, whilst the lens was out. When I turn the camera on now, the lens goes in an out several times and on the display it says "Turn the power off and on...


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...Here are some troubleshooting steps that you can try that may (or may not) correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try. Some of the later steps do involve some risk to the camera, so carefully weigh your options before deciding to conduct them.

Oct 29, 2011 | Sony Cyber-shot DSC-W120 Digital Camera

1 Answer

Sony cybershot dsc-w120 lens goes crazy whenever I turn it on and tells me to turn it off.


The camera should go off automatically when faulty. attempt to explore teh functions on the camera is discover the unique experience beyond power shut down requests. When powered on, capture a snap shot immediately or else the camera takes charge to poweroff to save batteries. Also, attempt to power charge since the insufficeient battery does not allow the camera to stay on long.

Jan 29, 2011 | Sony Cyber-shot DSC-W120 Digital Camera

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Sony camera wont take pictures


It is problem of lens mechanism that does not send initialize signal to system control chip and camera tries 3 times for that then give up so that error message comes in result.
Replace lens assembly to fix the problem.
Local camera repair shop will help you to replace it.
Thanks.

Jun 13, 2010 | Sony Cyber-shot DSC-W120 Digital Camera

1 Answer

When the camera turns on the screen stays black and the lens will not come out.


Hello, "turn off the power and on again" its a very comman problem and occurs when the lens block assembly start malfunctioning. Actually the slide motor not work properly and until the lens not come out completely the camera will not work, that's why the error message appears "Access" and then screen shows "turn off the power and on again". In this situation you have to replace lens block assembly.And the part No. is with description is given below: A-1512-913-A LSV-1250A Thanks for using fixya.

Jun 14, 2009 | Sony Cyber-shot DSC-W120 Digital Camera

1 Answer

Cannon cyber shot DSC-W120


If you contact with a service center they can change the lens. It is avaible as a spare part

Mar 27, 2009 | Sony Cyber-shot DSC-W120 Digital Camera

2 Answers

Turn the power off and on again problem


Your lens may need adjusting. This info may help . Other People solved problem. Lots of Info on this link.

http://www.fixya.com/support/t102982-e_18_problem

Mar 21, 2009 | Sony Cyber-shot DSC-W120 Digital Camera

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