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One or both ink cartridge is failed.First remove the cartridges and clean the contacts on the carriage unit using piece of cotton and some alcohol.If problem persist open the cover and look where the carriage unit stops.There is two marks on the left side where the carriage stops.On the carriage there is a yellow arrow.If this arrow show left mark the color cartridge ia failed and need to be replaced.If the arrow show right mark replace the black cartridge.If you replace both cartridges and problem still persist carriage unit or logic board assembly is failed and your printer need service.
This is a typical cartridge problem.Try clean the contacts on the carriage unit using piece of cotton and some alcohol.If this not help open the printer cover and look when carriage unit stops.On the carriage unit have a yellow arrow.In the left sidе of printer,
where the carriage stops have a two icons.If the arrow shows left icon
change the color cartridge.If shows right icon change the black
cartridge.If this not help there is a problem in carriage unit and your printer need repair.
This is typical cartridge problem.Which cartridge changed?This printer can print with the only one cartridge inside it, whatever which.Try this: Open cover put out color cartridge then close cover.If blinking stops replace color cartridge.If blinking continues put out black cartridge and put in color.If blinking stops replace black cartridge, if not stop replace both cartridges. If this not help your printer has problem in carriage unit and need repair.
That printer has a little switch on the carriage assembly that is made when the ink is put in. It's a tiny switch easily broken, and you have to replace the carriage assembly if it's broken. Make sure you place the ink in properly, the right side goes in under the ledge and then press down the left side.
1. Remove the Left Hand Cover 2. Remove the Right Rear Cover 3. Remove the Right Hand Cover 4. Remove the Tensioner Assembly 5. Pull out Printhead Cleaner Carriage 6. Slide Carriage Assembly to position shown. 7. Lift up the Carriage Cover and remove ALL the Printheads and close the Carriage Cover. 8. Slide the Carriage along the Printer to the position shown. 9. Push in the 2 retaining clips either side of the Printhead Tube Connector. 10. Pull the Printhead Tube Connector towards you. 11. Push the button to release the Printhead Tubes in the Carriage. 12. Release the retaining clip by pulling it away from the holding brackets. 13. Pull the Printhead Tube Connector up between the two Tube Guides. 14. Slide the Carriage to the left side of the Printer. 15. Unclip and remove the Carriage Cover to access the Trailing Cable in the Carriage. 16. Carefully disconnect the Trailing Cable from the connectors in the Carriage PCA. NOTE Remove Trailing Cable Ferrites if they fall into the Carriage. 17. Remove the Trailing Cables from the Trailing Cable Holder. TIP Press the Trailing Cables firmly in the center to release. 18. Slide the Trailing Cable Guide out of the Carriage. 19. Slide the Carriage (including the Belt) to the left and out of the Printer. 20. Remove the Belt from the Carriage by releasing it from the retaining clips underneath the Carriage.
As you can see it looks to be a long process. I have the reinstallation instructions as well. If you still want to carry through with this, let me know and I'll send you the service manual....it will be easier than posting the text and the pictures that go along with each step.
Thanks and please take a moment to rate this solution as fixya.
with most laser printers nowadays, it would be easier to junk the one you have and go buy one from wal-mart or someplace of the like than to have it fixed. most printer manufacturers dont even sell replacement mechanical parts through their sites anymore... its just not cost effective to either the producer or consumer.
Go to this link;
select "carriage" under "search by keyword"
the part number is:
listed at $61.85 and available.
Pretty sure you are right about the spring and this should solve the problem.
If you contact them, although it is not listed on the site, it may be possible to just get the broken part, but that would surprise me.
Hope this helps :)