Question about Neato XV11 Vacuum

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Lcd screen not working

Neato has started to stop working - batteries were the problem, I changed the batteries and it worked for a few days really well. Then it started to not run its scheduled times - just sat there. Now the screen is blank and will not reset. Don't know where to start Anyone else experience this?

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  • Anonymous May 03, 2015

    mine was doing same thing. Here is what to do. Get a cable and connect to a computer, at sametime also place it against charge base then hold down the orange button. Green LED should go out in less than 10 seconds and vac make a sound. let up and repress the button. It should light the display. Then do a "new battery" under the support menu. disconnect computer, let it charge.

  • Pat Ryan
    Pat Ryan May 03, 2015

    you should download the latest update from neato to vac. Greatly improves battery run time.



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Even though I own a XV21 they forwarded this to me. You have replaced the battery with, I assume, a new one. So start with the charging system. First check the plug and other wiring. Pick up an inexpensive VOM meter. Harbor Frieght might be a good place to start your shopping. You can check the AC line for a break with the ohm setting. Be sure it's deenergized (unplug) :) Then check the output voltage (DC setting). If the output is up to spec then I'd guess it's something internal, and probably beyond the ability of an end user. Oh, and if you know someone with a machine which takes the same battery try charging yours on the friends charger, and swap out the batteries to see what happens.

Posted on Mar 31, 2014


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Posted on Jan 02, 2017


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Hi, it's Jeremy from Crucial Vacuum.

Try charging your Neato vacuum directly with the plug. If you take apart the dock you will find the plug inside. Plug that plug directly into Neato and charge the Neato until its light is green. If your Neato's Battery charges and it works ok, reassemble the base with the charger making sure that the plug you plugged into your Neato is plugged FIRMLY into its connector inside the base.

You can purchase direct your replacement Neato parts from Crucial Vacuum with free shipping and an exclusive 10% coupon for readers, use code: FIXYA10

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The easiest way to determine the actual cause is to thoroughly research each potential cause on the Neato Robotics forum, found here:

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Most people familiar with electronics will agree when you put a ni-cad or nmh in service it's best to give it a long charge. However two days would, by most, be considered an indication of a problem. If you have the knowledge and handy skills you could remove the battery (easy), check voltage clean the contacts and using a bulb, motor, or most any other "load". run it down then try charging again. IMHO however more then likely their is a problem with either the charger or, more likely, the charging components within the unit. I've heard most exchange units are used, repaired and shipped out. I'm not a fan of reconditioned items, to often whatever caused them to be returned reappears. When something is intermitten fault isolationg can be nearly inpossible. Needless to say you have past the point of returning so the only option is the exchange route.

Good luck!!!

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You can update your on-board Neato software here:

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