Question about Neato XV11 Vacuum

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Lcd screen not working

Neato has started to stop working - batteries were the problem, I changed the batteries and it worked for a few days really well. Then it started to not run its scheduled times - just sat there. Now the screen is blank and will not reset. Don't know where to start Anyone else experience this?

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  • Anonymous May 03, 2015

    mine was doing same thing. Here is what to do. Get a cable and connect to a computer, at sametime also place it against charge base then hold down the orange button. Green LED should go out in less than 10 seconds and vac make a sound. let up and repress the button. It should light the display. Then do a "new battery" under the support menu. disconnect computer, let it charge.

  • Pat Ryan
    Pat Ryan May 03, 2015

    you should download the latest update from neato to vac. Greatly improves battery run time.

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Even though I own a XV21 they forwarded this to me. You have replaced the battery with, I assume, a new one. So start with the charging system. First check the plug and other wiring. Pick up an inexpensive VOM meter. Harbor Frieght might be a good place to start your shopping. You can check the AC line for a break with the ohm setting. Be sure it's deenergized (unplug) :) Then check the output voltage (DC setting). If the output is up to spec then I'd guess it's something internal, and probably beyond the ability of an end user. Oh, and if you know someone with a machine which takes the same battery try charging yours on the friends charger, and swap out the batteries to see what happens.

Posted on Mar 31, 2014

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Posted on Jan 02, 2017

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My Neato XV1 says it's vision is blocked. I have cleaned everything-used pressure air, wiped off all vision eyes but it still says it's vision is blocked. What else can I do?


There are several errors that can occur for unknown reasons if your batteries are not working properly. How old are the batteries? There is a piece of software designed by Neato users which can diagnose issues with your Neato, including getting a map of the lidar scans. Search for the download on the site robotreviews [dot] com in the Neato forum.

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My Neato XV-12 runs for only a few seconds and stop. The message says, please dust me off I cant see. I have dust and cleaned my neato and it still says the same thing. How do I fix this problem?


Hi Guys
I've fully dismantled my Neato XV-21 to locate the source of the "can't see" problem. (And also replaced a tight wheel Motor causing a "something is caught in my right wheel" message)
There several screws underneath the Neato XV-21 that must be undone to allow the top to be separated. A bit of a pain just to get into the visual sensor area. But not too hard with an electric screwdriver.
There is a Laser device & a Photo sensor mounted to a black plastic rotating wheel which is covered by a black cap with 2 holes in it. One hole for laser beam to exit & one to pick up return laser light return data. They are both rotated by a motor & pulley via a rubber "o" ring which could slip, break or get hairs caught in it.
These could be the source of problems. Once mine was cleaned & checked I had no more problems. Then the wheel motor got tight. Replacing the motor fixed the problem. This requires hoping the Motor Gear Box assembly out by poping the pivot shaft out of it's plastic holder. Then disconnect the spring & cable connector. But you bust be prepared to carefully remove the magnet off the motor shaft (vice & 2 flat blade screw drivers) then unsolder the small PCB at 2 points. With practice (twice) I can now replace a motor in 20-30 minutes.
Hope this Helps some Neato Users out there
Cheers
Trevor

neato-xv-12-runs-only-few-seconds-stop-qnpe3nojpvl4vx0tieerofmg-2-0.png Wheel Motors Here
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Apr 05, 2015 | Neato Robotics XV-12 Vacuum System - White

1 Answer

Neato won't charge


Hi, it's Jeremy from Crucial Vacuum.

Try charging your Neato vacuum directly with the plug. If you take apart the dock you will find the plug inside. Plug that plug directly into Neato and charge the Neato until its light is green. If your Neato's Battery charges and it works ok, reassemble the base with the charger making sure that the plug you plugged into your Neato is plugged FIRMLY into its connector inside the base.

You can purchase direct your replacement Neato parts from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/catalogsearch/result/?q=neato&order=relevance&dir=desc

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jeremy Lerner
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Aug 05, 2014 | Neato Vacuums

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Neato vacuum display will not come on.


Here is a video showing a quick temporary fix and the full fix showing the change of all the electrolytic capacitors.

Jul 04, 2014 | Neato XV11 Vacuum

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Green light but won't start


Here is a video showing a quick temporary fix and the full fix showing the change of all the electrolytic capacitors.

Jun 14, 2014 | Neato 945-0041 XV-21 Robotic Vacuum...

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My neato keep asking "put in my dirty bag"


Neato's dustbin, when inserted into the recess, makes contact with a switch that indicates that the dustbin is in place. First, ensure that when you insert the dustbin, you press down FIRMLY to make sure it's all the way in. You should hear it "click" into position.

If you hear the click, but it still isn't working without errors, it may be that the dustbin is not pressing down on the switch with sufficient force. The easiest fix for this problem is to tape a small piece of paper to the switch (to add some "height") so the switch will make better contact with the dustbin.

Finally, if neither of these methods works, it may signal a faulty switch in the dustbin receptacle. If the switch is faulty, you'll need to have the Neato serviced.

Jun 04, 2014 | Neato XV11 Vacuum

1 Answer

Will not charge


This could point to several causes:

1) Accidentally disconnected battery or batteries inside Neato
2) A charger that is not properly assembled (check charging block connections)
3) A dead battery
4) A defective charger
5) Defective charging circuitry on the Neato motherboard

The easiest way to determine the actual cause is to thoroughly research each potential cause on the Neato Robotics forum, found here:

Mar 04, 2014 | Neato XV11 Vacuum

2 Answers

Neato seems to have died but the green light is on


Mine was doing same thing. was working flipped upside down to replace the rubber blades then nothing.Display dark only it has green led around orange button. Unplugging batteries didn't help.pressing buttons nothing. holding buttons down nothing. Found this on another site. Connect the vac to your computer and place it on charger at same time. Press and hold the orange button for about 10 sec. or so. it should turn of the LED then let up and repress button. vac should then reboot. Unplug computer. Wouldn't hurt at this time to tell it you put in "New Batteries" but first remove any scheduled cleaning days to clear its memory. After doing the New battery, reset the schedule and let it charge. After that it maybe a good time to check your program version and update it from the Neato web site to the newest update. The newest update does wonders for the battery run time issues.

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1 Answer

My new neato vaccum says charging for two days


When I first saw the Neato advertise it was designed for, but not only, pet fur. I did my due diligence and discovered they DO have a problem with QC. While they seemed more then willing to exchange the units, but alas, to me that's shutting the barn door after the horse got out. It's really just an after the fact, band aid.


Most people familiar with electronics will agree when you put a ni-cad or nmh in service it's best to give it a long charge. However two days would, by most, be considered an indication of a problem. If you have the knowledge and handy skills you could remove the battery (easy), check voltage clean the contacts and using a bulb, motor, or most any other "load". run it down then try charging again. IMHO however more then likely their is a problem with either the charger or, more likely, the charging components within the unit. I've heard most exchange units are used, repaired and shipped out. I'm not a fan of reconditioned items, to often whatever caused them to be returned reappears. When something is intermitten fault isolationg can be nearly inpossible. Needless to say you have past the point of returning so the only option is the exchange route.

Good luck!!!

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1 Answer

Vacuum stops every few minutes and give "please clear my Path" message (7 times in 30 minutes). There is nothing blocking its path. rollers are clean, dump bin is clean, new filter, q-tipped...


If you have made sure all of the sensors are clear, and the moving parts (wheels, beater brush, etc) are free, then it could be a software issue.
You can update your on-board Neato software here:http://neatoroboticsupdates.com/


Joewww.joeramsay.ca

Jun 27, 2011 | Neato XV11 Vacuum

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