Question about Dell Dimension 8300 PC Desktop

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Dell Dimension 8300 Windows XP won't boot, just blank screen

Hello, my computer is not booting up and the screen is black. I can hear the fans and I believe the hard drive running but it won't go into the splash screen or show that it is doing anything. I'm semi-tech savvy but I'm not sure where to start looking for the problem. Any advice would be greatly appreciated

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  • Mysh68 Jun 15, 2009

    Okay, I did that and it booted up and told me I needed to press the F2 key to fix the time and date. While I was doing that, the screen went blank. Moving the mouse or pressing the keyboard did not bring it back. I did not hear anything shut off. The screen just went blank. Please advise. Thanks!

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  • 4,806 Answers

Hi,
Start by taking the motherboard battery out for a minute and cleaning and reseating the ram (memory), then try to reboot.
Post back foe more advice if needed.


Good luck

Posted on Jun 15, 2009

  • Lee Hodgson
    Lee Hodgson Jun 15, 2009

    Get a clean, soft, dry paintbrush, take out the system ram and clean the contacts, also clean the slots on the motherboard and make sure its free of dust.
    If you have more than 1 stick of ram reseat them one by one booting each time you do that as it sounds like a memory issue.
    Please post back

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  • 89 Answers

Hi,

You should determine the exact component that is causing the issue of a black screen. For this, restart the computer first in Safe Mode. Before troubleshooting, first take a backup of all the system files. Then determine which component is causing the problem. Find the extent of the damage caused by this problem. Then measures should be adopted to solve the issue. If the issue cannot be solved by you alone, then dell customer care should be contacted.

Posted on Sep 29, 2011

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Posted on Jan 02, 2017

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