Question about Lexmark X6170 All-In-One InkJet Printer

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My Lexmark X6170 will not come back on

After doing the troubleshooting for printer error 0502 my printer will not power up.

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  • 210 Answers

The power supply has likely gone bad. If I remember correctly, it comes out of the base of the printer easily - held in by a clipping mechanism. Pull it out and take it along with the power cord to an electronics store (Radio Shack if nothing else). They should be willing to test it for you using a multimeter if they are not busy.

Posted on Jul 30, 2009

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My Lexmark X6170 won't print or partially prints e-mail. Also it won't copy in black but will copy in color? When this happens I get the 0502 error message. Any idea as to what is wrong and how to...


The 0502 error code indicates either a faulty cartridge is detected or the encoder strip (transparent strip) is dislodged from its position. Refer to this article in the Lexmark website on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display to determine and resolve the problem. Thanks.

Feb 16, 2011 | Lexmark X6170 All-In-One InkJet Printer

2 Answers

Printer won't print--error 0502. What is this and how do I fix?


After months of use, your printer might get the habit of stopping in the middle of a page and showing "Hardware Error 0502" on the LCD display. If you leave the printer alone for a while, it might start printing again. Then again, it might not. Pretty annoying.

The Lexmark support site will let you power off, remove the power cord for 30 seconds, take out the cartridges and fiddle with some encoder strip. This whole procedure might take you up to 30 minutes and it will not help (been there, done that).

On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.

Clean that with a paper towel. The towel will be black from the ink residue, but you will be able to print again.

Feb 09, 2011 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Lexmark 6170 code 0502. How to correct? fgoff


The error could be caused by an unseated encoder strip or by a faulty cartridge. Please refer to this article on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display. Hope this helps. Thanks.

Jan 18, 2011 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Printer error 0502


The 0502 error code could be caused by an unseated encoder strip or a faulty cartridge. Please refer to this article Error 0502 on the Lexmark X5130/X5150/X5190 Pro LCD Display for the troubleshooting steps. Let me know if you need further assistance. You can also contact Lexmark technical support for additional assistance. Thanks.

Nov 11, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Hardware error 0502?


Error 0502 can either be caused by a faulty cartridge or the encoder strip. Here's an article on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display. Just click on this link: http://bit.ly/b6uHJp. This should guide you on what to do when having this error. If error continues after following all the steps, don't hesitate to contact Lexmark technical support to further investigate the problem. Thank you for choosing Lexmark.

Aug 31, 2010 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Error code 0502 on start-up for Lexmark X6170


The encoder strip may have gone out of range of the sensor, it might be dirty or that can be caused by a defective cartridge. Here's an article in the Lexmark website to guide you on what to do when having this problem. Just click on this link: http://bit.ly/cVkG1O. Follow the steps thoroughly but if all else fails, I suggest you contact Lexmark Technical Support.

May 05, 2010 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Lexmark X6170 hardware error 0502



Hi there

On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a Kleenex and the problem seems to go away.
Somehow it presents a drag on the cartridges and causes an error.
Myself I would put a little bit of oil after on a cloth and wipe along the bar.

Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Jan 18, 2010 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

What is an error message 502?


The 0502 error can be caused by four different issues:
  • A contaminated encoder strip
  • An unseated encoder strip
  • A faulty black/photo cartridge
  • A faulty color cartridge
If the printer is still under warranty, it is best to replace it, as error 502 is usually recurrent. Otherwise, please follow the link below to the Lexmark website for a detailed troubleshooting guide for error 502:

I hope this helps.

Nov 19, 2009 | Lexmark X6150 All-In-One InkJet Printer

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