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That wonderful little stick is all you need, I sure love mine! Make sure your Mixing cup is larger than the one supplied and remember to pump up and down vigorously as you blend. Keep swirling the bottom to make sure everything got picked up and blended. You can also make powdered salt,(great for french fries) powdered sugar, Dried garlic can be made into your own freshest garlic powder (great for spaghetti and pizza). peanut butter, apple butter and Whipped cream. I also use mine to make a crazy Jello only treat that tastes like sherbet, ice cream and Jello just by blending Jello and Ice cubes. Then I chill right away after pouring it into small 3 inch glasses.
We just had this problem. Called VitaMix and they talked about resetting the thermal protection switch inside. They suggested lifting the base down firmly, but gently, on the counter to help the internal switch reset. I did it while they were on the phone and, sure enough, the machine came back to life. Hope this helps.