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First the design has to be a file that is compatible with your machine, then you put it onto a USB stick and then put it into your machine. also design can be no bigger than your largest hoop. You will not hurt your machine, it will not be readable if it is not the right type of file. Janome machine requires a jef file OK
Good Luck
Probably a digitized problem. Try converting the file with another software. I'm sure there is a free one online to download. I think the name is true-sizer or something.
Your machine will only recognize the 5x7 hoop. The giga hoop is two 5x7 hoops next to each other.
When you pull up the design on the screen it will show 2 hoops.
Each hoop will be one half of the design. One design will be upside down from the other. That's the way it should be. After stitching out one side of the design, turn the hoop, and stitch the upside down part.
Sorry, need a bit more information. Where does the design not show up? On the machine screen? On your computer software screen? What software are you using? What is it you are trying to do when the design is not showing?
My friend just had this problem a couple weeks ago. Here's what we did. We cleaned the bobbin case with canned air lightly. We turned the machine off and disconnected the embroidery unit. Turned the machine on without the embroidery unit and ran a straight stitch. Then we turned it off, reattached the embroidery unit and touched another design of a different size. Attached the hoop without fabric just to see if it would "take it" and it did so we put the right size hoop back on and selected the design we were on originally and it worked. Some times these machines are just "touchy" and don't let you do something and after a "rest" they're ok. I hope this works for you.
Dark grey, actually, but you don't need the upgrade. Set the hoop size at the machine for the 150 x 240 hoop and the 150 x 150 hoop will work. Just be sure that the design starts in the centre i.e. don't move it up or down at the machine Embroidery screen. Before you begin sewing, check that the design will fit in the hoop without bumping the sides of the hoop. Use the Check Size button which is on the second screen of the Embroidery Screen (touch More on bottom right of first screen). The Check Size button is the one on the bottom right - the first button to the left of "More". Touch it once, hoop moves to top left of design; touch again hoop moves to bottom left of design; again hoop moves to bottom right; again hoop moves to top right.
Make yourself a note so that when you next take your D1 in for its regular service, get the hoop upgrade done at the same time. You need to have at least version 2.1 of the machine software installed - your tech. can do this for you too. It is a really minor adjustment so should not add much to the service cost. Be sure to take the embroidery unit in too when you go for the service.
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