Question about HP Pavilion DV2740SE Laptop

2 Answers

Dvd plays initially and then stops

After playing for about ten minutes, the dvd freezes and then the picture disappears and I see the main HP Quickplay display which says there is no DVD in the drive. At this point the computer is not recognizing that there is a DVD in the drive, the cd/dvd drive is no longer listed in My Computer. I can't get it to recognize any cd or dvd after this has happened. Please help!

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  • 10 more comments 
  • Gabe Conant Jun 15, 2009

    Yes, when I restart the computer, the whole process repeats itself.

  • Gabe Conant Jun 15, 2009

    How do I "check the drivers" for the CD/DVD drive?

  • Gabe Conant Jun 15, 2009


    I uninstalled the driver and reinstalled after restarting. I tried playing the dvd again and after about a minute it froze, started skipping, began making a beeping noise, and then the whole screen filled with thick diagonal gray lines. It wasn't responding to anything so I had to manually force it to shut down.

  • Gabe Conant Jun 15, 2009

    It is short rapid beeps. Like at the moment it freezes, it takes the sound that was playing at that moment and repeats it very rapidly. I just tried playing a different (cleaner) disc and the movie played for about an hour before doing the same exact thing with the rapid beeps and then going to thick gray diagonal lines.

  • Gabe Conant Jun 15, 2009

    The beeps occur for maybe five second before the screen goes gray.

  • Gabe Conant Jun 15, 2009

    One last note: As I said the beeps are made of the sound that was playing at the moment the movie froze. But there is also a more primitive sounding beep underneath.

  • Gabe Conant Jun 15, 2009

    This is the only thing that is causing the system to crash completely. Yesterday it would just stop playing and then say that no disc was in the drive, but now the whole thing crashes. I have never seen those gray diagonal lines before.

    When I said the beeping sound was "underneath" what I meant was in addition to the sound of the dvd skipping. Both those sounds combined come from the speaker, nothing from the laptop itself. Sorry for the confusion.

    The beep sounds like a primitive computer beep, like from the old macs or something. But it is very rapid.

    I don't know if this is related, but about a week ago the laptop started booting up very slowly. After the initial HP screen there is a flashing white horizontal cursor in the upper left of a black screen. Sometimes it is there just fore a few seconds before continuing to boot up, but usually this occurs for a few minutes before finally going to the password screen. I didn't think this was related to the DVD thing but when I think about it, yesterday was the first time we tried playing a DVD since this boot up problem began.

  • Gabe Conant Jun 15, 2009

    I did what you said and the rest of the movie played without incident on VLC. I am going to try another movie this evening and if it plays without a problem I think I'll consider the problem solved.
    Thank you very much for your help.

  • Gabe Conant Jun 16, 2009

    Ok there are some more problems. I was watching a DVD with VLC player and it worked fine for a while and then stopped working.
    I was in full screen and the movie froze. But instead of skipping like it had done with HP QuickPlay, it just stayed frozen. I could exit full screen and close VLC player. If I tried to open it again it would say "not responding", but I could still have the computer close it. When I opened My Computer to check if the computer was still recognizing the DVD drive I saw that the drive was still listed but if I tried to right click on it or anything the whole computer froze up. The My Computer window said "not responding" and the start menu along with the entire task bar at the bottom of the screen disappeared. I couldn't even open the task manager so I had to force the computer to turn off. When I restarted it showed the HP screen, the white flashing icon screen that I mentioned before and then a blue screen with the following message in white:

    ***STOP: 0x0000005C (0x0000010B, 0x00000003, 0x00000000, 0x00000000)

    So I had to force it to turn off again and restart. Then the computer wanted to try to fix itself on its own and finally restarted. Now I am trying to play the DVD again but when I say "open disc" in VLC nothing happens. When I go to My Computer it lists the DVD drive but does not say the name of the DVD as it had done before. Currently, My Computer is not responding.

  • Gabe Conant Jun 16, 2009

    I am currently able to open the task manager. There are two vlc.exe in the processes list but if I select "end process", nothing happens. If I move the cursor over the My Computer window it turns into that circle that Vista has to indicate that something is busy working. I think that if I click anywhere in that window the same thing will happen where the start menu disappears. If I don't make another post then that is what happened.

  • Gabe Conant Jun 18, 2009

    I hate to sound completely helpless, but I don't know how to reseat the memory modules. I am not sure which cover on the back is the correct one, nor what the modules look like once I get the cover off. I tried searching on the internet but could not find any directions for my model. I am also noticing now that the laptop is not the same model that is given at the top of this thread. It is a Pavilion dv9000, not dv2740SE.

    At some point in the next few weeks I would like to completely reformat the computer. But I am not sure how to correctly do this. I tried it once on another laptop and ended up spending hours on the phone to make it right. Unfortunately, this is my wife's laptop which she bought before we were married last year and she doesn't have any of the installation CD's that came with it. Is reformatting still possible?

    I really appreciate all your help with this.

  • Lee Hodgson
    Lee Hodgson May 11, 2010

    Is it recognized when you restart the computer?



2 Answers

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  • 4,806 Answers

It could be the drivers for CD/DVD.
The best way to troubleshoot this is right click on computer, select manage. A new window will pop up, in that list select device manager.
Look in the list for CD/DVD drives and click on the + sign next to it, when the tree opens right click on the CD/DVD drive and select uninstall, then restart the PC.

This method will hard reset the system and force windows to load the default drivers for the CD/DVD upon restart. Hopefully this should resolve your problem.
If not please post back.

Good luck

Posted on Jun 15, 2009

  • 3 more comments 
  • Lee Hodgson
    Lee Hodgson Jun 15, 2009

    Its beeping? can you explain i detail please, for example is long beeps, short beeps and is there more than one?

  • Lee Hodgson
    Lee Hodgson Jun 15, 2009

    It sounds like the whole system is crashing, does this happen when you use any other application?
    Also can you describe the "primitive" beep that is coming from the base of the laptop.

  • Lee Hodgson
    Lee Hodgson Jun 15, 2009

    First of all eject the tray and clean the the lens and the lens guide rods with a cue tip (cotton bud) making sure all the dust is removed.
    Disable the autorun on the CD/DVD by right-clicking the CD-ROM and select Properties
    from the menu, select the AutoPlay tab, select each item from the pulldown list and for
    the Action to perform, select "Take no action"
    to disable autorun, or pick the apporpriate action
    to take if enabling autorun and click OK.
    Try an alternative Media Player Like VLC Media player to play the DVD's, get it here >>>>>>

    Good luck

  • Lee Hodgson
    Lee Hodgson Jun 16, 2009

    It sounds to me like the computer is suffering from other problems, you don't usually get the blue screen of death for nothing, try taking out the system memory and reseating it, it will be located behind a panel underneath the laptop.
    Also if you can perform a Microsoft update do that and bring the operating system up to date.
    Keep me informed as to your progress please.

  • Lee Hodgson
    Lee Hodgson Jun 18, 2009

    The memory modules look like this >>>>>>>>>>>>

    In some cases the memory is on top of each other but still looks the same, all you do is push the lugs outward at the ends of the ram and the they will pop up, then just pull them out.
    Its a good idea to remove the battery when you do this and the AC power.

    As for recovering the laptop (reformat) you are going to need an installation disk, try and find the original disk or purchase a recovery disk or have a look to see if there is a recovery partition.

    The first thing you should do is backup any
    important data, such as pictures, music files, favorites, and anything
    important that you've saved since purchasing the computer. All new data
    will be lost and the system will be returned to factory condition.

    you'll want to unplug any external devices, such as USB printers,
    cameras or scanners. These devices could interfere with the recovery

    There are a couple
    of ways to reach the recovery screen. The easiest will be to tap the
    F10 key repeatedly when booting the PC. This will take you to a screen
    to begin the process. Or, once in Windows, you can go to Start>All Programs>HP Tools>HP PC System Recovery.

    the onscreen instructions. The process may take an hour or two
    depending on the size of the hard drive. Once complete, your HP
    computer should be reverted to the original factory condition.

    If there is no recovery partition then make a recovery disk (if you can) before you try and reformat.

    You'll need a blank CD-R or blank DVD-R.

    To begin, click Start, then All Programs. If you have an HP Pavilion click Hewlett-Packard and then HP PC Recovery CD Creator. If not, try clicking PC Help & Tools, then HP CD Recovery CD-DVD Creator to start the program.

    You will see a welcome screen. Click the Continue
    button on each screen to start the disc creator. You will see how many
    disks are necessary to create the HP recovery disks. Label them, so you
    do not get confused after each burn.

    disk will burn, verify data, then eject each CD when complete. When the
    process is complete, you should have a working set of HP restore disks.

    You will not be able to create another set of these disks.
    If you need any help with the install please post back


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  • Contributor
  • 4 Answers


Try thiese things:-

1. Clean discs to be played
2.Clean the drive
3. Check the drivers for the CD/DVD Drive and possibly re inastall them from the disk you got with the machine.

Posted on Jun 15, 2009


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