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You just have to first open the cartridge point and then open it very calmly not in haste. After that you just know the procedure. If u still persist with the problem then connect at Epson Printer Support Number 1-800-243-0019 which is toll free.Get assisted for your issue within a short span of time.
The most easy way to reset Epson PP-100 Waste Ink Pads is to use WIC Reset Utility and reset waste ink counters by Yourself.
There is video tutorial on Youtube - How to reset Epson PP-100 Waste Ink Pads Counters:
Previous answer has no relation to PP-100. It is for desctop printers. But for Epson PP-100 reset you have to use WIC Reset Utility and reset Waste Ink Pad Counters in Epson PP-100 Disc producer by 3 clicks. Here is video tutorial how to reset waste ink pad counters in PP-100 - http://pp-100.com/reset.shtml