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It's easy to buy replacement parts online for your slow
cooker. See this link for the Hamilton Beach site where you can order parts http://www.hamiltonbeach.com/parts-search.htmlif you don't want to buy online, try an
internet search with your city and the name of the product you need parts for.
Kitchen Selectives is propriety of Select Brands Incorporated.
To get the part, call customer service department at 913-663-4500 or e-mail at firstname.lastname@example.org. Please provide the product model number and the name of the part
(found in the instruction manual), to insure they get you the correct
part. Not all parts are replaceable. Some parts may not be available.
If you do not see the model number for your product or parts are not shown, suggest you contact their Customer service at 1-800-275-8273 to determine if the required replacement part is available for your model. Alternatively try making an inquiry via their webform:
Hi, here is the contact number for GE to order this part:
If you have a warranty claim or need spare parts or accessories, please call our Customer Assistance number. 1-877-207-0923 (U.S.) or 1-877-556-0973 (Canada) For faster service, please have the model number and product name ready for the operator to assist you. The model number can be found on the front page of your manual and on the bottom of your appliance.
I called 1-800-5574825 The Rival Company Customer Service Dept. I found my instruction booklet and it had this number. They do not have a replacement part for this item. The customer service person was very polite and said since it was under warranty (under 1 year) she is sending me a brand new slow cooker. Very wasteful since I just need the rubber foot, but at least they are sticking behind their product. I hope this helps someone else.