Have done everything, uninstalled, set preferences to Google, removed the extension, it still goes to the Genieo page
Have done everything to get rid of Genieo. Used the uninstall, got rid of it in extension, set my preferences to Google, but whenever I go to Google and do a search, it takes me RIGHT BACK TO THE GENIEO PAGE. I do NOT like Genieo. I do NOT want to keep it. But I can't get rid of it!
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here's some info:
Most of the remove and uninstall directions I found didn't take care of the problem. Most of the removals would only work if you are using Internet Explorer for your browser. I use Google Chrome. My husband finally figured out how to solve the problem. I had uninstalled Genieo under Add/Remove programs but it was still opening as my homepage instead of Google. Click on the Tool in the right-hand corner. Click on Settings. You will see "On Start Up" part way down. Click on "Set Pages." You will see Yahoo Genieo is set as homepage. Move mouse to that so it becomes highlighted. An X will appear to the right. Click on X. Then type the web address for the homepage of your choice in box and click "OK". Genieo will no longer open as your homepage. Hope this helps anyone who was as frustrated as I was. In Internet Explorer, you click on Tools, then click on Internet Options. Under General Tab, delete Genieo and type URL for your homepage, and then click on "Apply" at the bottom and then "OK". Problem solved.
In finder go to Utilities, then Activity Monitor, then when you see Genieo select it, then select the RED quit button. It will ask you if you "really want to quit Genieo" then simply quit.
Then quit Activity Monitor.
After that, go into your Application folder and drag Genieo to the trash. Then empty trash.
If you are using Safari and it opens to the Genieo page, in the Safari drop down, select preferences, General Tab.
You can then see what is set as your Safari home page. If that page shows Genieo then change it. You may have to go within Safari to what page you want as a home first in order to make it your current page, then select Set to Current Page and that will become your web page when you first open Safari.
I do not know if this will remove all Genieo files. Hope this helps!
It would be helpful to know your browser, but here goes...
1) Open the control panel and go to uninstall a program (or Add Remove Programs). Find Ask Tool Bar AND Ask Toolbar updater and uninstall them. While in the uninstall section, look for any mention of ASK among the publishers. You may have to uninstall any such you find, particularly if these two uninstalls do not fix the problem.
2) As the browser you are using has installed extensions and changed the home page, you have to get rid of the extension and change the home page. In IE, click the gear icon or select Tools from the menu (XP). Pick Toolbars and extensions. Go to Manage Add-ins. Disable those associated with Ask individually by right clicking on them and chosing disable. In Chrome, you would be going to Tools and Extensions, similarly. You have to change the default search engine back to Google by going into Settings in Chrome. In Firefox, you click on Tools and select Add-ons, get Add-ons, and select SearchReset from the list and install it.
3) Run an adaware clearner to remove any residual registry settings. Pick one from a site you have confidence in.
From the Applications folder, open "Uninstall Genieo" and follow the instructions.
If the uninstall is missing you can download it fromhere.
The uninstall does not usually put back your original browser home page and default search provider. You will have to go into your browser preferences and change those yourself to something other than Genieo (in Safari these can be changed in the General preferences...in other browsers such as Firefox or Chrome, look for Options to set the home page...then you may need to follow the instructions in their built-in help for setting the default search provider).