Question about Microsoft Xbox 360 Arcade (4 GB) Console

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How to clean the cache on my xbox

I only use internal memory

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To clean the cache, go to System Settings, select Storage, and then press the Y button while the storage unit that you want to clean the cache on is highlighted. The option to clean the cache should be in the menu that appears when you do that.

Posted on Mar 31, 2014

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My xbox keeps sayin open tray after it reads, what is the problem.


If you have this problem with your Xbox 360, try this:
Inspect and clean your disc. Make sure that there's no scratched on the disc. Clean the disc with a soft, clean and damp cloth (use distilled water) from the center outwards. Try to load the disc and see if it works. If the same thing, try another disc. Next is to clear your system cache. Go to My Xbox >Select System Settings > Memory > High light any storage device and press Y on your controller > Select System Cache. Try to play the game disc again. If game only happens on only one disc, try to remove your hard drive and play without using the hard drive. Disconnect memory units and USB flash drive. If the same thing happens, it means that your console needs to be repaired. If you still have warranty it would be better to contact Xbox Support at (800) 4MY-XBOX or (800) 469-9269 for free repair.
Hope this helps!

Apr 10, 2011 | Microsoft Xbox 360 Console

Tip

Xbox help for "Can read CD but NOT DVD."


Step 1: Inspect and clean your disc Take a close look at the bottom side of your game, movie, or music disc (the side without a label or image). Are there scratches? Excessive scratches or smudges can prevent your console from reading the disc. Clean your disc 1. Hold the disc by the edges without touching the top or bottom surfaces. 2. Using a soft, clean, slightly damp cloth, lightly wipe from the center of the disc outward. Note Do not use solvents to clean the disc. 3. Once the disc is clean, load the disc into your console and see if the disc plays. If the disc still does not play, try step 2. Step 2: Try other discs Try other discs to determine whether the problem happens with any disc or only with this particular disc. If multiple game discs, DVDs, or CDs will not play: 1. Make sure the media type and the disc region code are compatible with the console. 2. If the problem happens with several discs of different types (games, DVDs, and CDs), skip to “Step 7: Request a repair” below. If a specific game disc will not play: 1. Search the Microsoft Knowledge Base to determine if the game title has any known problems. 2. Make sure the media type and the disc region code are compatible with the console. If the disc you are using has a region code that is compatible with your console but you still cannot play the disc, try step 3. Step 3: Clear your system cache If your Xbox 360 console can’t play multiple game discs, try clearing your system cache. Here’s how: 1. On the console, go to My Xbox, and then select System Settings. 2. Select Memory. 3. Highlight any storage device, and then press Y on your controller. 4. Select Clear System Cache.
Note If Clear System Cache is not available, use the button sequence described in the following article: 971755 How to clear the Xbox 360 console cache 5. Try to play a game disc. If you still can’t play a game disc, try step 4. Step 4: Remove the hard drive If the problem only happens with game discs, let’s try temporarily removing your hard drive. If your Xbox 360 console does not have a hard drive, skip to step 5. 1. Turn off your console. 2. Locate the hard drive on your console. 3. Press the release button on the hard drive and lift the hard drive from the console. 4. Turn on your console. 5. Try to play a game disc.If this step resolves the problem, reattach the hard drive and contact Xbox support to order a replacement hard drive. If this step resolves the problem, reattach the hard drive and contact Xbox support to order a replacement hard drive. If you still can’t play game discs, try step 5. Step 5: Disconnect memory units 1. Turn off your console. 2. Unplug any memory units attached to your console. 3. Turn on your console. 4. Try playing a game. If this step resolves the problem, reattach the memory units and contact Xbox support to order a replacement memory unit.

on Feb 15, 2010 | Video Game Consoles & Games

1 Answer

My xbox work read copy games or originals


Did you try to flash the X-BOX drive with the j-tag exploit, if yes then it must have not run successfully , if you have not dont do it as it will just ruin your console if you donot know what you are doing. Try using a Cd-Lens cleaner as your DVD-Lens might be dirty and could be a cause. Does the disk spin when it is inserted into the drive ?

Clear your system cacheIf your Xbox 360 console can't play multiple game discs, try clearing your system cache. Here's how:
  1. On the console, go to My Xbox, and then select System Settings.
  2. Select Memory.
  3. Highlight any storage device, and then press Y on your controller.
  4. Select Clear System Cache.

    Collapse this imageExpand this imagesyssettings_deviceopt_clearsyscache.jpg

    Note If Clear System Cache is not available, follow the steps in Clearing the System Cache (http://support.xbox.com/en-us/pages/xbox-360/troubleshoot/hardware/clear-system-cache.aspx) .
  5. Try to play a game disc.

Disconnect memory units or USB flash drives
  1. Turn off your console.
  2. Unplug any memory units or USB flash drives attached to your console.
  3. Turn on your console.
  4. Try playing a game.
If all these fail try this

http://support.xbox.com/en-us/pages/xbox-360/troubleshoot/hardware/disc-drive-wizard.aspx

Mar 04, 2011 | Video Game Consoles & Games

1 Answer

I put a clean xbox 360 game in my console so i can play it while its on and it says put it in a xbox 360 console..... and it is a xbox 360!!!! So what can i do?


common problem with your disk drive you need to clear your cache to do this go to system setting then memory then hover over your hard drive then click y then click clear system cache

Jan 29, 2011 | Microsoft Xbox 360 Console

1 Answer

I have an xbox 360, it will play both dvd and music cd's but will not read my game disks what can be the reason


maybe the internal storage is the problem try clearing the system cache (game updates will need to be redownloaded) or a format (all data will be lost)
dashboard/my xbox/system settings/memory/highlight your device and press Y on the control for the maintenance options.

Jan 14, 2011 | Microsoft Xbox 360 Console

1 Answer

New XBOX 360 S Kinect keeps coming up with unreadable disc.It first started with just one disc but is now happening with other discs as well. All of these discs are clean and unmarked and worked perfectly...


common problem with your disk drive you need to clear your cache to do this go to system setting then memory then hover over your hard drive then click y then click clear system cache g

Dec 27, 2010 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 will not let me play my games


If your Xbox 360 console can't play multiple game discs, try clearing your system cache. Here's how:On the console, go to My Xbox, and then select System Settings.Select Memory. Highlight any storage device, and then press Y on your controller.Select Clear System Cache. If Clear System Cache is not available, use the button sequence described in the following article:971755 How to clear the Xbox 360 console cache Try to play a game disc.

Dec 22, 2010 | Microsoft Xbox 360 Console

1 Answer

My 360 only plays cds or dvd s wont play games please advise


Step 1: Inspect and clean your disc Take a close look at the bottom side of your game, movie, or music disc (the side without a label or image). Are there scratches? Excessive scratches or smudges can prevent your console from reading the disc. Clean your disc 1. Hold the disc by the edges without touching the top or bottom surfaces. 2. Using a soft, clean, slightly damp cloth, lightly wipe from the center of the disc outward. Note Do not use solvents to clean the disc. 3. Once the disc is clean, load the disc into your console and see if the disc plays. If the disc still does not play, try step 2. Step 2: Try other discs Try other discs to determine whether the problem happens with any disc or only with this particular disc. If multiple game discs, DVDs, or CDs will not play: 1. Make sure the media type and the disc region code are compatible with the console. 2. If the problem happens with several discs of different types (games, DVDs, and CDs), skip to “Step 7: Request a repair” below. If a specific game disc will not play: 1. Search the Microsoft Knowledge Base to determine if the game title has any known problems. 2. Make sure the media type and the disc region code are compatible with the console. If the disc you are using has a region code that is compatible with your console but you still cannot play the disc, try step 3. Step 3: Clear your system cache If your Xbox 360 console can’t play multiple game discs, try clearing your system cache. Here’s how: 1. On the console, go to My Xbox, and then select System Settings. 2. Select Memory. 3. Highlight any storage device, and then press Y on your controller. 4. Select Clear System Cache.
Note If Clear System Cache is not available, use the button sequence described in the following article: 971755 How to clear the Xbox 360 console cache 5. Try to play a game disc. If you still can’t play a game disc, try step 4. Step 4: Remove the hard drive If the problem only happens with game discs, let’s try temporarily removing your hard drive. If your Xbox 360 console does not have a hard drive, skip to step 5. 1. Turn off your console. 2. Locate the hard drive on your console. 3. Press the release button on the hard drive and lift the hard drive from the console. 4. Turn on your console. 5. Try to play a game disc.If this step resolves the problem, reattach the hard drive and contact Xbox support to order a replacement hard drive. If this step resolves the problem, reattach the hard drive and contact Xbox support to order a replacement hard drive. If you still can’t play game discs, try step 5. Step 5: Disconnect memory units 1. Turn off your console. 2. Unplug any memory units attached to your console. 3. Turn on your console. 4. Try playing a game. If this step resolves the problem, reattach the memory units and contact Xbox support to order a replacement memory unit.

Feb 15, 2010 | Microsoft Xbox 360 Console

1 Answer

Any game i play disk arcade or demos xbox freezes


Try the following:
  1. Hold disc by the edges without touching the surface with your fingers. Clean the disc with a soft cloth, lightly wiping from the center outwards. Do not use solvents or chemicals to clean the disc. Examine the disc for any visible signs of damage.
  2. Verify whether the Xbox console clock is set correctly.
    • Turn on the Xbox console without a disc in the drive.
    • Press the directional pad up or down to select Main Menu, and then press A.
    • Press the directional pad up or down to select Settings, and then press A.
    • Press the directional pad up or down to select Clock, and then press A.
    You can see the date and time from this screen. Correct the date and time as neccessary.

  3. Try to play the game again. If this does not work, you can try to clear the game cache on the Xbox hard disk. If you have a Xbox Memory Unit available, copy the game cache for this game from the Xbox hard disk to a memory unit:
    1. Insert a memory unit into a controller connected to your Xbox console.
    2. Open the disc tray and remove any disc, if present.
    3. Close the disc tray and re-start your Xbox console.
    4. Select Memory from the main Xbox Dashboard, and then press the A button.
    5. Select Xbox Hard Disk, and then press the A button.
    6. Locate and select the game you want to back up in the list of games.
    7. Select the appropriate save game icon. The Save game icons are located to the right of the game icon. Each save game is identified with a name, date, time, and size.
    8. Press the A button to display the Copy/Delete menu for the save game.

      Note: If Copy is not available, you have not chosen a save game file.
    9. Select Save, and then press the A button.
    10. Press the A button again to save to the appropriate memory unit.
    11. As soon as the copy is complete, press the B button to return to the list of save games.
    12. Repeat these steps as needed to back up your other saved games for this game.
    If you do not have a memory unit, deleting the game cache removes your progress in the game, high scores, and other information. To find the game cache, follow these steps:
    1. Open the disc tray and remove the any disk, if present.
    2. Close the disc tray and re-start your Xbox console.
    3. Select the Memory option from the Dashboard.
    4. Select the Xbox Hard Disk.
    5. Locate and select the game in the list of games.
  4. Select the large game icon to the left of the list and press the A button.
  5. Press the Abutton again to delete the game cache file.
    Note: Delete should be the only available option. If Copy is available, you have chosen a game save file and not the game cache file. Press the B button to return to the list, and then select the leftmost icon.
  6. Select Yes to permanently delete the game cache, and then press the A button.
  7. Confirm that the icon is no longer listed, and then re-start your Xbox console.
  8. Insert the game disc, and then either load your latest saved game from the memory unit, or play the game from the beginning.

Sep 19, 2009 | Microsoft Xbox 360 Console

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