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Autoloader rimage system software not finding autoloader

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Do you have a system with USB or an older system?

Posted on Apr 03, 2014

  • kevin gabrik
    kevin gabrik Apr 18, 2014

    try another USB cable. IS this for a Prism printer or and Everest printer? Give us a call if you need help - (952) 944-0083 x-13



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Unable to get system manager-Autoloader to ID the media discs. Doesn't show any option for media type. Only sees 120mm standard.

If the autoloader is in ready state, reboot the PC. Check if system manager displays the autoloader drives and printer. Check the firewire cable. It's easy to plug it in backwards. The firewire card can get damaged if it was plugged in backwards.

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Fuji MS01 and Rimage PSS 8.0 upgrade

If you're running a lab with Fuji MS01 software and Rimage PSS 7.4 and have recently received the PSS 8.0 upgrade discs and installed the software on them excited to get an upgrade for your system, you may be wondering now why your MS01 software isn't syncing up with the Rimage software to burn discs anymore. Here is how to get them working again.

Caveats: Your Rimage system may have combo burning (CD and DVD in the same computer) and aVinci suite installed. If this is the case you will need to follow extra steps at the end of this guide. Please make sure you follow your organizations software upgrade policy before using this guide.

1. Switch to the "Panda" window.
2. Click on the Rimage label, and double click it after you have selected it. This will bring up another window.
3. Click "Rimage options" (it may be labeled otherwise, like setup options, but it's a button)
4. Under the Rimage options, go to the "compatibility" combo box. Now click it and find where it says "Upgrade to 8.0 compatibility" -- click it, then click OK. Click OK on the next window too. Now, restart your PIC unit. A reboot on the Rimage is not necessary.

Extra steps:
If you have aVinci or other DVD burning software on your server, you will additionally need to call Fuji for instructions to re-enable the burning of DVD media on your Rimage. There are steps that I cannot generalize and may require special steps to work for your specific system.

on Oct 08, 2010 | Computers & Internet

3 Answers

Hi i dont have the correct driver for PrismPlus Model CDprs 13-c Thanks in advance

you can get the "Current PrismPlus! Driver" here...

Jul 14, 2014 | Rimage PrismPlus! Printer

1 Answer

Rimage 3400 auto loader

R U sure the firmware update was the correct update and that it installed successfully? Check in the firmware part of the burning program to obtain a list of the currently installed firmware.

Apr 07, 2014 | Rimage Professional 3400 NSS CD/DVD...

1 Answer

The print image is not fully printing on the surface of disc

The pitch is a very sensitive adjustment. You need to loose one screw while tightening another to change the pitch of the head. I usually do this in 1/4 turn increments. Use the test pattern in Test mode when doing this adjustment. I have instructions if you need them..
John Norman Max Optical LLC. 610-269-7033

May 25, 2010 | Rimage AUTOMATED PRINTERS: PrismPlus...

1 Answer

Executing OTP version 3.04

Hook a VGA monitor, keyboard and mouse up to it. Then turn it on to see if it's booting into Windows or even into the BIOS. If it's booting into Windows, then download your autoloader firmware from (click the support link, then your model, download the autoloader firmware) -- then unzip it somewhere on your Rimage and use Gemini Utilities to update the firmware in the autoloader. Then restart the computer and see if you still see the same message.

The printer being recognized is tied very closely to the autoloader firmware working. Also, it helps to make sure the printer's switch is set to the position marked for Transport.

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2 Answers

I've lost my software...

Try the Rimage website. If your software is not there for download, call them.

May 21, 2009 | Rimage 360i CD/DVD Publisher Built in 4800...

1 Answer

Printing issue

Simply adjust hhow the printer rests on the autoloader. There are two little allen wrench slots which adjust the printer both horizontally and vertically.

Jul 29, 2008 | Rimage AUTOMATED PRINTERS: PrismPlus...

1 Answer

Adic faststor2

Try changing the autoloader SCSI ID and the tape drive SCSI ID at the front panel:

Use this option to view or change the SCSI IDs used by the autoloader. The autoloader occupies two SCSI
IDs, one ID is assigned to the autoloader and the second ID is assigned to the tape drive.
The default SCSI ID for the autoloader's SCSI controller is 0. The default SCSI ID for the tape drive is 5.
You only need to change a SCSI ID if there is another device, or devices, already assigned to these IDs.
NOTE: This option is primarily used if the autoloader is in an error state. However, any
backups that have not been verified as complete should be considered lost.
NOTE: If you changed the SCSI ID, you may also need to cycle power on the host
system and reconfigure your backup software before you can use the
autoloader. Consult your hardware and software manuals for more information.

Dec 27, 2006 | ADIC FastStor2 LTO (90024202)

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